Anchela Sison

Diversify Renewable Energy business thru Shared Service Facility for Off-grid communities as part of company's business strategy. • Orchestrated building a 1-hectare Shared Service Facility in Quezon province to serve 500Households in the community. In collaboration with USAID-RTI group a Php 12M project was built in six (6) months and was launched in March 2024. Currently operational and increasing the company's market share by 15% and potential Sales by 20% considering its first month of operations. • Hired manpower to operate the facility and supported them by having them attend the on-boarding process. • Developed a Business operations manual and Share point to guide them in their day to day activities onsite. • Launched and Operationalized the Antique facility which currently yield a quarterly average revenue of 15%higher vs.target on its first year of operations

ETPI planned to transform from a traditional Telco to an Integrated Solutions (IS) provider. To facilitate the Change Management process in Sales department and increase the Customer Retention rate eventually. • Performed Process mapping of the Sales processes that will be affected by this Transformation. • Developed Business processes to ensure that Sales groups are aligned with other Teams in the organization. Integrated Solutions for New Connect Transactions SME & Area Resellers contracting policy Commission scheme for IS products and services Performance Improvement Plan IS Referral program for Supp / Vendors in collaboration with Product & Innovation team •Sales CIT tool guide (Collection Treatment) •Salesforce (Sales module) enhancement to ensure that IS transactions are covered or captured in the system. • Churn Indicator tool (CIT) • Conducted a TNA in collaboration with an external Training partner. • Planned, organized, managed and implemented the Trainings needed by our Sales: Negotiation and Solution Selling for Leaders Foundational Consultative Selling for Account managers IS Products Training in coordination with Vendors i.e Microsoft Phils., MEC, VST, Ardent Networks, Ubiquiti Phils Cascaded IS process, Commission scheme and PIP for Sales and Sales Support Document Validation training for Sales Support Monitored supplier/vendor performance thru vendor score-card and evaluation sheet for the appropriate feed backing mechanism and Developmental plan. • Institutionalized the (SMTP) to address the manpower requirement. • Developed and Designed on-boarding kit for Sales' New hires • Coached IH in conducting the PIP and how to standardize their approach in feedbacking. • Influenced the Sales Management and Sales upper Management participate in the Emp engagement programs • All these activities and programs attributed to an integrated and aligned Transformation process while increasing our Sales rev by 25% and Customer Retention rate of 18%.

Huawei aimed to increase their market share with SMART's High-end Postpaid portfolio and increase its Sales revenue with PLDT group. • Assessed the current CRM status of SMART and Huawei. • Identified the root cause of the problem/issues, dealt with all unresolved issues first by coordinating with Head quarters and informing them how do we address it to rebuild relationship with client. • Applied Consultative selling techniques to existing and prospective clients to find out pain points and be able to offer the appropriate solution. • Developed and built a robust internal support team (Product /GTM, TA team, Retail / Marketing team, Delivery team) to ensure cost efficient service to PLDT, Smart and SUN. • Expanded the Sales channel where SMART and SUN can offer Huawei devices and that would be tapping SMART's Hotline to increase Retention subscriptions of Huawei devices as well as in PLDT ALPHA-Enterprise team for other IT Solutions. • These initiatives strengthened Huawei, PLDT, SMART and SUN's vendor-client relationship which also resulted to achieving a total of Php 20M worth of Sales revenue in 2.5yrs.

SMART wanted to increase its Customer Retention rate by coming up with Marketing programs for existing clients. • Orchestrated the conception, development, and execution of nationwide Customer Retention programs, strategies, and operational frameworks. • Managed key vendor relationships with industry leaders such as Samsung, iPhone, and other device suppliers, ensuring punctual delivery of mobile devices crucial to the postpaid portfolio. • Developed and Implemented customer Retention programs based onUsage and Customer Lifetime value • Increased Postpaid Customer Retention rate by 40% in Y2010-Y2011

SMART wanted to align PLDT-SMART operational Business processes specific to Customer Care in line with PLDT-SMART company merging • Led four (4) Business Analyst in charge of developing aligned Customer Care Business processes specific to Cashiering, New Connect and Inventory Management. • Designed and implemented a streamlined process for PLDT-SMART Reciprocal Cashiering, driving cost efficiencies and operational optimization. • Reciprocal Cashiering project for PLDT-SMART subscribers • Enhanced Integrated New Connect process for SMART • Enhanced Store Inventory process using the Bar code system • Credit School book - Guidelines to processing New Postpaid customers • Reported to Project Sponsors and Stakeholders to update them of the Project status. • Increased operational efficiency of PLDT-SMART stores by 50% enabling Cashiers and Sales to handle more complex transaction as well

SMART's dynamism ensured that Employees are armed with tools to enable employees to embrace change, overcome challenges and seize new opportunities effectively. • Conducted Training Needs Analysis (TNA) to Frontliners (Hotline and Counter officers) in order to identify appropriate Training to be delivered. • Developed training modules on New Connect application process. • Collaborated with Training vendors / suppliers on specific training requirements. • Prepared Training schedules, Training resources (speaker/materials) and conducted Training evaluation and ensure that these are reviewed, recorded or filed accordingly. • Trained a total of 2000 Sales and Customer Care employees nationwide from Staff to Supervisory level which contributed to an efficient Customer service that highly impacted increase in Market share and Revenue by 80%