Anchal Khanna

• Worked closely with business stakeholders to understand requirements and deliver Power BI solutions that support business goals. • Built Power BI reports by combining data from multiple sources and ensuring the data was accurate, clean, and reliable. • Designed interactive dashboards to track key business metrics and help leadership make informed decisions. • Improved report performance by identifying slow visuals and optimizing DAX calculations for a better user experience. • Updated and redesigned legacy reports to fix data issues and improve clarity and usability. • Managed report deployment across development, testing, and production environments to ensure smooth releases. • Automated data preparation using Power Query and SQL to ensure consistent and timely data refreshes. • Created shared datasets and standardized DAX measures to maintain consistent KPI definitions across teams. • Implemented Row-Level Security (RLS) to control data access and ensure users only see relevant information.

• Conducted in-depth root cause analysis of configuration conflicts, service disruptions, and environment-specific issues, documenting findings and escalating validated technical insights to engineering teams. • Performed advanced troubleshooting within enterprise-managed environments, analyzing OS configurations, network connectivity, proxy/VPN settings, certificate stores, and firewall rules to resolve application access and cloud connectivity challenges. • Investigated failures related to background services, system dependencies, and third-party integrations by reviewing system logs, service status, and resource utilization (CPU, memory, disk), identifying issues linked to misconfigurations or infrastructure constraints. • Provided end-to-end L2 application support for Adobe Creative Cloud products across Windows and macOS platforms, assisting both enterprise and individual users. • Diagnosed licensing, installation, performance, and cloud synchronization issues using application logs, system diagnostics, and process-level monitoring tools. • Managed support tickets through Jira, performing case triage, impact and severity assessment, escalation management, and resolution while adhering to defined SLA standards.

• Collected, cleaned, and validated data in Microsoft Excel to ensure accuracy, consistency, and completeness of records. • Analyzed datasets using Excel functions, formulas, filters, and Pivot Tables to identify trends, patterns, and key performance indicators (KPIs). • Created and maintained reports, dashboards, and data summaries to support business decision-making and operational tracking. • Performed data reconciliation, generated insights from historical data, and prepared periodic analytical reports for management review.