Anastasya Drendel

- Spearheading operational strategy and execution for a global business development consultancy specializing in cross-border partnerships, franchise growth, and market expansion. - Lead internal systems, cross-functional teams, and client engagement processes to ensure seamless delivery of scalable growth strategies across multiple industries and geographies. - Collaborate with the CEO and business development specialists to identify strategic opportunities, forge high-level partnerships, and drive revenue through international introductions and deal facilitation. - Oversaw a 35% improvement in operational efficiency by streamlining internal workflows and implementing performance tracking across project pipelines. - Actively support investor outreach, franchise onboarding, and B2B matchmaking initiatives with a focus on delivering measurable results.

- Handled daily rider inquiries, complaints, and feedback via phone, email, and in-app support channels - Resolved service-related issues quickly and professionally, improving customer retention - Collaborated with dispatch and operations teams to ensure real-time support during peak hours - Documented cases and follow-ups in internal systems, ensuring smooth handovers and reporting - Received positive customer feedback for empathy, responsiveness, and problem-solving

- Managed customer relations and sales efforts in the central Israel region, serving as the primary point of contact for clients - Proactively identified and reached out to prospective clients, introducing them to the Center’s educational and debate training programs - Led the onboarding process for new clients, ensuring a smooth and informed transition into the Center’s offerings - Played a key role in strengthening regional presence and increasing program awareness through direct outreach and relationship-building - Collaborated with internal teams to align client needs with tailored program solutions

- Provided chairside assistance to dentists during procedures, ensuring a sterile, organized, and efficient clinical environment - Managed patient intake, scheduling, and multi-provider calendars, optimizing clinic flow and reducing appointment gaps - Handled front desk operations, including patient reception, appointment confirmations, and payment processing - Oversaw daily cash flow and budgeting tasks, ensuring accuracy in billing and financial reporting - Maintained patient records and supported communication between clinical and administrative teams - Helped foster a welcoming, professional atmosphere, contributing to high patient satisfaction and retention

- Served as first chair assistant to lead dentists, providing expert support during a wide range of dental procedures - Played a key role in clinic operations, assisting with day-to-day coordination of schedules, staff tasks, and workflow efficiency - Supported the clinic manager in overseeing team performance and ensuring daily goals and standards were consistently met - Contributed to staff training, onboarding, and communication—helping maintain a collaborative and high-performing environment - Ensured a patient-first approach, combining technical assistance with empathetic care and professionalism