anastasiya berezhnaya

* Functional responsibilities: * administration of the semi-annual and annual feedback processes of the Company's employees and evaluation of competencies using the 360 method * formation of individual employee development plans * expenditures tracking and budget monitoring of all training activities * monthly planning and support staff individual and group training organization based on existing programs * coordination of internal and external courses and seminars organization (search for suppliers, rare courses monitoring) * staff consulting and suitable training courses guidance, individually * if necessary * further training organization and training progress monitoring * monitoring of the accurate records of training maintenance * development of new and coordination of existing processes and procedures for training and staff development * search and the introduction of new the methods of training and staff development with the purpose of effective activity growth.

* Functional responsibilities: * development of modules and training programs * holding inductory training for new employees * holding business trainings * holding post-training activities * assessment of training effectiveness * development of methodological and educational materials * production of ideas for company work improvement.

* Functional responsibilities: * training of new employees * assistance in the adaptation for new employees * assistance for experienced employees * creation of video courses.

* Functional responsibilities: * verification of the schedules, statements, ticket prices * selection of optimal routes based on customer requirements * processing / changes to the data in the ticket * refund / exchange tickets * resolving problems and emergency situations * consulting services and working with the airline loyalty program.

* Functional responsibilities: * working with bank products (deposits, certificates, loans, credit cards) * receiving incoming calls and making outgoing calls to potential customers * identification of customers needs and product presentation * promoting and selling services over the phone, attracting new customers * working with objections.