Anastasia Pozhidaeva

- Leading and Managing a team of technical experts and developers of 30+ agents, SMEs and Team leads - Coaching for optimum performance and excellent customer experience - Prepare deep dive data for performance presentations - Supervising recruiting, PH delivery and other WFM tasks

- Manage a large and diverse team - Plan and run daily/monthly operations - Make sure that all the project's objectives are met - Oversee the accounting, costing and billing - Coordinate staff, designate project resources and monitor the progress - Manage the relationship with the client and all stakeholders

- Conduct detailed analysis of metrics and monthly trends identifying developmental opportunities - Define KPIs for partner account performance covering key customer satisfaction indicators - Build a shared and actionable improvement plan with partner based on assessment & metrics - Active point of contact for all partner account's questions, holding regular meetings to review action plan's progress, milestones and performance

Billing and Reseller expert, providing support to Google’s G Suite B2B customers with +10000 seats Maintains strong and professional relationships with all Google Partners and large customers while being empathetic and excelling with the customer’s satisfaction. Responsible for receiving and addressing customer's feedback to improve the customer experience.