Anastasia Mykhalchuk

Creating technical product documentation, managing the internal knowledge base, implementing AI and improvements for streamlining internal processes.

- Consulting clients and the execution of a wide range of projects to find the best solutions for the customers' needs. - Premium support for a major client by email and phone. - Working on ad-hoc projects and requests, improvement of internal analytics, building and developing internal dashboards.

- Troubleshooting, calling out and investigation of technical issues related to the product for global enterprise clients in a SaaS environment (English & German). - Testing new features and providing suggestions for product improvements. - Writing support documentation and creating suggestions for customer-facing content improvements. - Troubleshooting the issues related to API and integrations. - Collaborating closely with all parts of the organization, including product management, engineering, and professional services teams to contribute and execute on the company strategy to make customers successful. SmartRecruiters is a tech unicorn and a global leader in enterprise recruitment software, based in San Francisco. It's considered to be the best talent acquision software and a strategical leader in the market.

- Conducting quality reviews, coaching and weekly trainings on quality improvement for several customer support teams (in total up to 30 employees from several teams - German-speaking Uber Rides and Uber EATS teams, Greek-speaking customer support team, Compliance team (KYC) for EMEA countries, Incident Response Team); - Preparation of quality stats, insights & reporting; - Performing root cause analysis and leading workshops/projects; - Creating recommendations to improve the overall LOB quality performance communicated during management meetings, weekly newsletters, team meetings; - Flagging inconsistencies in existing processes and suggestions for their improvement; - Stakeholder management etc.

- Rider and driver in-app support for DACH region in English and German, - Dealing with critical cases as part of Incident response team (IRT), - Troubleshooting bugs and outages, - A guest trainer for Uber for Business and IRT (successfully completed the Trainers Academy at Uber), - A certified mentor for new joiners of DACH team, - Quality Peer Audit etc.

Sales of new and service of existing air, hotel, car, package bookings for an online travel agency (Ebookers.de, Ebookers.at, Ebookers.ch) in German and English. Communication with the airlines, hotels, car suppliers around the world. Experience with Amadeus software used by most regular airlines. Was consistently one of 3 top-performers in sales in the company.

Assistance to the Board of BILLA Ukraine and Austria (REWE Group/REWE International AG), temporary Assistant to CEO BILLA CEE, Head of Secretariat department, direct management of several employees. - Head of Secretariat department: team management, conducting job interviews, WFM, supervision of secretaries and translators, as well as cleaning and maintenance staff. - Management of the CEO's and COO's calendars, phone calls, official correspondence, business trips, hotel and flight reservations, other arrangements.  - Translations of documents, contracts, reports and meeting minutes for the Board, preparation of agendas etc.  - Organisation of visits from REWE International AG (Austria, Germany): preparation of agendas, bilingual minutes, control of their fulfillment by the managers etc. 
- Control of document flow in the company.  - Preparation of reports, account, official letters and other documents for the Board. - Holding tenders in business tourism and office management. Negotiations with partners, dealing with current problems. 
- Assistance to colleagues with visa issues, as well as in other matters. 
- Curating and organizing charity and environment-friendly initiatives in the office & other projects.

- Balancing accounts from the day shift and processing invoices; - Daily audit of the hotel reception, F&B, M&E, facilities; - Preparation of daily revenue reports, EOD, EOM, EOY procedures; - Overnight reception using Opera Property Management System and customer service; - Maintaining proper record keeping (i.e. log books) etc.