Anash Hassan
Customer Support & Client Success Executive @ CodexCafe IT Solutions Private Limited
About
Customer support and Inside sales professional with 4+ years across Retail, EdTech, and IT services, specializing in client relationship management, query resolution, and revenue driven customer engagement.I’ve consistently delivered measurable results Maintained 80%+ customer satisfaction across 1,000+ monthly client interactions. Supported consistent achievement of daily sales targets in a high-volume retail environment.Managed end-to-end billing and account operations for 200+ active accounts with zero compliance escalationsCore strengths: Client Relationship Management - Inside Sales & Lead Conversion - CRM & ERP Systems - Billing & Account Operations - Cross Functional Coordination - De escalation & Problem ResolutionCurrently supporting client success and project communication at an IT solutions company - serving as the primary point of contact for project updates, requirement gathering, and issue resolution across technical and business teams.Open to Inside Sales, Customer Support, and Client Relationship roles in BPO and tech enabled service environments where customer experience directly drives business outcomes.
India
Hazaribag
Information Technology & Services
Customer Experience Management, Inside Sales Management, SmartSuite | Customer Support Solutions, Customer Relationship Management (CRM), Customer Support, Communication, Inside Sales, Lead Generation, Business studies, Consumer Behavior, Business Communications, Zoho CRM, Accounting, Event Coordination, Economics, Marketing, Search Engine Optimization (SEO), Microsoft Excel, Salesmanship, SalesPro
Experience
Customer Support & Client Success Executive
CodexCafe IT Solutions Private Limited
Serve as primary point of contact for 15+ active client accounts, managing project updates, requirement gathering, and issue resolution Cut client query turnaround time by coordinating directly between technical and business teams Maintain 100% on-time status reporting through proactive, structured client communication.
Customer Relations & Administrative Executive
iKids Primary School
Hazaribag
Managed records, billing, and fee collection for 650+ student accounts using school ERP system. Resolved parent and staff queries with a focus on satisfaction and trust building. Maintained zero billing discrepancies across 18 months through accurate record keeping.
Sales & Customer Service Executive
MAXX MOBILE
Hazaribag
Drove product consultations and upselling, supporting consistent achievement of monthly sales targets. Processed customer billing, invoicing, and account management with full accuracy. Sustained positive customer experience scores through proactive issue resolution.
Sales Executive
Hindustan Clothes
Hazaribag
Education
Vinoba Bhave University
Marketing
Pursued a Bachelor of Business Administration with a specialization in Marketing, building a strong foundation in customer relationship management, consumer behavior, and business communication. Engaged in academic projects analyzing sales strategy and customer retention models, which directly shaped my approach to client relationship management and CRM driven sales in my current Inside Sales and Customer Support career.
Anash Hassan's Contact Information
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