Anas Almari

To plan, direct and manage the day to day activities within the department. Take responsibility for maintaining the team's policies and procedures - ensuring key roles and responsibilities are covered by the team. Train, support and develop employees. Identify services delivery issues and implement solution. Work with human capital staff to recruit, interview, select, hire and employ the approved number of employees. Follow set procedures in assigning leads originated from email, phone, social networks, and WhatsApp. Follow set procedures for client documentation follow ups and KYC refresh.

High level of support to all clients relating to their trading account. Support client trading and take their phone orders as per their instructions ( Execution broking ). Answer the client's questions and quires via email, phone and live chat - ensuring follow up with client's requests from initial contact through to resolution investigation and resolve. Questions or issues with any of the trading platforms available to ADSS clients, from guidance on how to use them for helping to deal with technicial issues. Investigate and resolve client complaints as the first level, with appropriate escalation to other departments or management. Helping to provide color on markets and market information to ensure clients have access to up-to-date market information.

Client Acquisition: Identifying and approaching potential customers via emails and phone calls. Lead Management: following up on leads, generating new ones and maintaining a sales pipeline. Customer relationship management: building and maintaining a strong relationship with clients. Sales target achievement: meeting or exceeding quarterly sales goals.