Sang Ayu Putu Agung Ratnadewi

Build and nurture potential clients through insightful consultations, striving to optimize the value gained from our product. My responsibilities includes: • Initiated and led sales campaigns, driving significant revenue growth through strategic outreach. • Conducting meetings with the business prospects (Government and community organisation) to discuss and identify technical requirements, commercial and operational challenges to create most comprehensive offer. • Negotiated contracts effectively to achieve favorable terms for both prospect and the business. • Research market trends, and develop a diverse sales pipeline to meet set targets for the short, medium, and long-term. • Excelled in remote collaboration, utilizing digital tools to ensure seamless operations and team alignment across regions.

• Managed client databases via CRM tools, delivering personalized service that led to a 15% uptick in client retention. • Conduct a regular inspection throughout the properties for quality control purposes and maintain productive relationship with the villa’s owner. • Employed cross-cultural communication skills to improve service delivery for both local and international clients. • Coordinated with villa owners and marketing remotely to optimize listings, achieving and surpassing sales targets. • Utilized negotiation and strategic pricing to maintain profitability while offering competitive rates to customers.

• Duties involving checking in guest, handling payments and check out procedures in high volume environment. • Assisting in the reservation process where requested by hotel guests over the desk and after Reservations operating hour. • Providing 5 stars service and handling customer complaints and providing the best solutions. • Achieve up sell target of AUD $3000 each month to maximising revenue in accordance with establishment procedures. • Liaising with other department across the hotel such as Housekeeping, Bell, Hotel Duty Managers, Food and Beverage to ensure successful delivery of daily operational requirement • Following up payment with departed guests through email or phone. • Providing information about local features such as shopping, dining, nightlife and recreational destinations. • Make travel arrangements for sightseeing and other tours. • Carry out special request from guest such as surprise event for anniversary and birthday, or marriage proposal event.

• Responsible to assist the Night Manager in co-ordinating and overseeing all hotel operations in the absence of the General Manager or designate during nights. • Work closely with all departmental heads to ensure the smooth operation of the property at all levels. • Preparing Daily Information Sheet that includes amenities list for arriving VIP guest, long-stay and groups and anticipate needs. • Maximise occupancy during the night and make sure to close with high occupancy rate, revenue and average rate while maintaining high service standards. • Managing and balancing room inventory. • Turn away guest if occupancy deem it necessary ensuring no good-will is lost. • Conduct morning daily briefing with staffs and ensuring effective and accurate handover to the Duty Manager. • Compile revenue statistics from front office, F&B, housekeeping and reporting discrepancies to Finance. • Analyse credit limit report on daily basis and ensure timely payments. • Aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out (Conduct Credit card checks) • Providing direct leadership, supervision and guidance to the night audit and night porter. • Management of social media and travel review sites. • Created a brand new Standard Operation Procedures Booklet for Night Audit and Night Manager Operations.

• Carries out the duty of a Night Receptionist and Night Porter including room service. • Performing daily auditing to ensure that final readings of restaurants and other outlets are taken and balance those reading with the hotel’s property management system. • Ensuring all receipt for the shift are properly recorded, balanced and deposited in the hotel’s drop-safe. • Promptly respond to telephone, email and in-person inquiries, booking reservation, hotel information, booking tours and resolving guest concern. • Amending any mistakes made by other employees, and following up to prevent it from happening in the future. • Training and directing the work of other staff and ensuring the entire team member adhere to standard operation procedures.

• Follow assigned checkout and daily schedules to clean guest rooms and including bathrooms, kitchenettes, vacuuming, stripping and replacing linens, and refilling complimentary supplies. • All rounder duties including room attendant, turndown service attendant and amenities attendant. • Ensuring all quality standards are met through regular spot checks and inspections. • Responding at all times in a friendly, helpful manners to the guests request. • Protecting the privacy and confidentiality of the personal information of the guests.

• Demonstrated applicable five star services to the guests in various events up to 3000pax. • Thorough understanding of event and conferences set up. • Provided training and supervised the new team member. • Accurately record orders and partner with server and kitchen team members to serve food and beverages that exceeded guests’ expectations. • Effectively communicated with kitchen staff regarding customer allergies dietary needs and other special requests. • Answered questions about food options and made recommendations when requested. • I was frequently put in charge to handle VIP table