Anand Varun Sivamony (Varun)

Leading FWD’s Agentic journey to unify data, activate AI, and democratise intelligent products, that scale insights and automated decision-making across the group.

Driving FWD's strategic mandate to make Omne as the sole customer platform of FWD Acquire new customers, retain existing and enable growth Enable distribution through digital commerce and digital assisted sales Exceed customer expectations

Adapt, refine, scale, expand Omne Product Strategy Design and CX Digital Marketing Operations Efficiency Analytics and Data Science Customer Engagement Digital commerce and digital assisted sales Persistency and retention uplift - Best in Future of Customer Experience, IDC - Outstanding Digital CX Transformation in Insurance - Excellence in Customer Service innovation in Insurance - Best mobile insurance app, The Global Insurer - Customer Experience Excellence, IIC Asia - IT encouragement award, Japan - Indonesia's popular digital products award, Iconomics

Introducing Omne by FWD, a unique lifestyle platform in 10 FWD markets Launched Insurance capabilities including 24x7 claims with instant approval and payment

Enabled HK insurance organization’s 3-year transformation strategy, roadmap in the areas of CX, agile transformation, digital platforms and AI Evaluated partnerships with insurtechs

Overall accountability of all customer and agent facing digital platforms covering purchasing, claims, and servicing for B2B, B2C and B2B2C. Enabled ecosystem partnerships with partners like Citibank, AMEX, MixMedia, MIDAS, and other partners. Product lead for a new distribution sales, renewal , endorsement digital product that enabled sales and distribution for all GI products

Led the execution of an staff product enablement in 21 countries, serving all HSBC customers in branches.. • Achieved seamless integration of the product in all branches, enhancing customer experience and operational efficiency. Full time secondment

Successfully launched a tablet-based insurance platform across multiple Asian markets, providing a seamless digital experience for customers, agents, and partners. Managed various portals and systems to streamline operations and improve efficiency.

Business Projects Manager for post-merger implementation of Group Dental Plan revision -Full time secondment to Guardian Life through Cognizant

Introduced a groundbreaking digital POS tablet app that set a new industry standard, enabling 30,000 tied agents and Banca channel to issue policies with unprecedented speed and efficiency.

Led data-driven initiatives to optimize costs for a closed block of business. Served as a Data Warehouse Architect and BI analytics lead, overseeing the design, development, and implementation of data warehousing and reporting solutions.