Ananda Gama

Royal Caribbean Group is one of the largest and most renowned cruise groups in the world, recognized for its excellence in maritime hospitality, innovation, and high-standard immersive experiences. With a portfolio of prestigious brands, including Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. As part of the shore excursions team, I am responsible for promoting and selling land excursions to guests onboard, ensuring excellence in management and customer service. Key responsibilities include selling tour packages, managing refunds, resolving complaints, and providing information about ports and ships. I oversee cruise planning, financial administration, report preparation, payments to operators, accounting reconciliation, and the issuance of fiscal documents. Additionally, I conduct team training, develop marketing strategies, perform quality inspections, negotiate with suppliers, and lead presentations and the creation of promotional content.

VFS Global is a company specialized in providing outsourced services to governments and embassies, facilitating the processing of visas, passports, and consular services. I was responsible for customer service focused on immigration processes, providing global assistance for visa applications and passport management. I was also responsible for preparing financial reports, managing commissions, and developing strategic partnerships. Additionally, I provided IT support, implemented business strategies, and performed specialized document translation.

Princess Cruises is one of the most prestigious cruise lines in the world, recognized for its excellence in hospitality, innovation, and sophisticated experiences at sea. With expertise in duty-free sales and luxury goods, I was responsible for providing personalized service, specializing in the sale of premium products aboard international cruises. I possess strong skills in luxury consulting, product presentations for large audiences, inventory management, and strategic merchandising. I was responsible for negotiations, VIP customer loyalty, and creating exclusive shopping experiences, ensuring service excellence and exceeding sales targets.

The British Council is a UK international organization dedicated to promoting cultural relations and educational opportunities worldwide. I was responsible for supporting the Director of Finance and Administration, managing invoice processing, releasing credits for project teams, and monitoring purchase orders via SAP. I handled sales orders, issued invoices, and reviewed monthly payroll journals with the Global Shared Service Center. I was involved in managing preferred suppliers, local administrative procurement, financial transactions, and office facility management. I also maintained residential properties, drafted contracts, and organized documentation to support the Deputy Director’s operations.

Starboard Cruise Services is the largest cruise retail operator in the world. In this role, I gained extensive experience in sales and customer service on international cruise ships, focusing on commercial presentations for large audiences (up to 200 people). I was responsible for event management, inventory control, and preparing sales and inventory reports. Additionally, I worked as a translator and interpreter during business negotiations, with skills in product promotion and merchandising management

Pirelli is one of the largest Italian multinational companies and a global leader in the manufacturing of tires for cars and motorcycles. During my internship in the International Relations department, I was responsible for executing national and international bank reconciliations, managing cash notices and transfer processes, analyzing and resolving financial inconsistencies. I also prepared overdue customer reports and applied credit notes through the SAP system. I gained experience in public competition analysis, overdue debt collection, and handling protest processes for delinquent clients.

SABINA – Knowledge Park School is an external institution dedicated to the dissemination and preservation of scientific knowledge, featuring a diverse structure with various interactive and educational spaces. Its mission is to promote learning and scientific curiosity, offering visitors the opportunity to explore various topics through its collections, exhibitions, and hands-on activities. During my time as a team member at the Knowledge Park, I was responsible for the complete payroll processing, benefits management, and HR administrative routines, including hiring, terminations, and timekeeping for 162 employees.

As a monitor, I supervised and guided children and visitors within the park, ensuring their safety and enhancing their overall experience.