anand balaji

Quality Analyst, Accent and Grammar Division, C-Cubed Solutions Pvt. Ltd (February 2012 – March 2012)  Responsibilities included recruitment, training and certifying an entry-level employee for the organization.  Grading and Calibrating a Technical Representative’s work and providing Feedbacks on the work done. Technical Support Representative, Sales (Chat Process) Division, C-Cubed Solutions Pvt. Ltd (April 2012 – September 2012)  Responsibilities included customer interaction to know about their issue, corresponding validation and sales by offering proper guidance and counselling. Senior Technical Support Representative, Operations & Management Process Division, C-Cubed Solutions Pvt. Ltd (October 2012 – November 2013)  Responsibilities included people management, process management and performance management.  Our team functioned as the central hub of control for the entire Sales process. The Sales process was the driving force behind the entire organization.