anamaria bonetti

miami and fort lauderdale area

About

Motivated, dependable, marketing-driven professional, specializing in the travel and hospitality industry. Experienced in project management, with the ability to effectively communicate and collaborate with multiple teams and senior management.

Country

united states

City

miami

Industry

hospitality

Skill

hospitality, tourism, event management, hospitality industry, event planning, hotels, hospitality management, cruises, social media, spanish, public relations, hotel management, microsoft office, research, sales, management, adobe creative suite, customer service, social media marketing, communication, marketing, social networking, training, marketing strategy, team building, marketing communications, leadership, powerpoint, customer satisfaction, luxury cruise, project management, multi media marketing campaigns, content management

Experience

miami and fort lauderdale area

senior account executive

celebrity cruises, inc.

2018-1 - Present · 8 yrs 9 mos

Sales and communications for the Galapagos products.

account executive-celebrity vacations and galapagos

celebrity cruises, inc.

2016-9 - Present · 10 yrs 1 mo

Execute marketing plans and sales tactics that exceed corporate growth targets for the Celebrity Vacations & Galapagos product portfolio including new products and new ship launches.

marketing specialist - global tour operations

royal caribbean international

2014-6 - 2016-9 · 2 yrs 4 mos

* Responsible for all Shore Excursions related content online including images and descriptions. * Work closely with creative teams and senior management to manage revenue driven marketing campaigns * Provide content for the creation of Royal Caribbean’s first dedicated Shore Excursions Trade Website * Provide assets to all marketing channels primarily Social Media, Public Relations and all Call Centers * Oversee the creation of the first Shore Excursions Electronic Magazine * Manage and evolve the monthly Global Tour Operations Marketing Highlights Newsletter * Manage the Shore Excursions articles posted on Knowledge Desk and created the Quick Reference Guide for call center agents. * Train call center agents in Miramar, Springfield, Netherlands and Guatemala on campaigns and new products * Selected to train and oversee agents and supervisor in the transition of the Shore Excursions email box.

consumer outreach sales

celebrity cruises, inc.

2009-8 - 2014-6 · 4 yrs 11 mos

* Responsible for utilizing sales techniques to close business and continue to service the direct guests. * Responsible for being the guests trusted advisor; consulting the guest throughout the entire booking process from the initial contact up until the time the guest returns from their voyage. * Maintain daily and weekly goals including dials, talk time and revenue. * Selected to assist in promote sales at Celebrity Cruises events such as the Head of the Charles in Boston and boat cruise in Washington DC * Selected to represent Celebrity Cruises at the South Beach Wine & Food Festival 2011. * Selected to assist Godmothers on Inaugural sailing of the Celebrity Reflection 2012. * Selected to lead tours for VIP guests on the Inaugural of the Celebrity Reflection 2012.

sony ericsson open travel and player services intern

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2009-2 - 2009-4 · 3 mos

* Responsible for making hotel and transportation arrangements for players and ticket holders. * Sold travel packages to customers. * Assisted in planning and executing the Players Party.

guest services intern

conrad hotels & resorts

2009-1 - 2009-1 · 1 mo

* Rotated Guest Services: Concierge, Front Office, Switchboard, and Front Desk. * Communicated directly with guests, both in person and by telephone. * Provided information on facilities and services, events, attractions, tours, travel routes, transportation schedules, area maps, brochures and other literature. * Arranged tickets, bookings, appointments and reservations for all staying guests.