Ana Clara Vieira

One Moving & Logistics is one of the biggest international moving companies in Latin America. • Led the company’s project to implement efficient, standardized pricing processes for both B2B and B2C across Brazil, Portugal, and Chile, overseeing thesuccessful rollout of new pricing practices across 5+ business units and 3 countries. • Supported local pricing teams in Brazil, Portugal, and Chile by supervising over 150 daily quotes and providing strategic guidance to ensure timely issueresolution and maintain operational efficiency across all regions. • Identifying upselling opportunities, increasing the company’s gross profit by over EUR 35.000,00 in the last quarter. • Driving continuous improvement and enhancing the pricing teams’ performance by enhancing the average response time from 72 hours to 24 hours.

• Relocated to Portugal to restructure the entire local pricing strategy from the ground up, aligning rates with the Portuguese market and increasing profitmargin per process. • Processed an average of 20+ daily quote requests and RFQs for air, sea, and road door-to-door shipments, ensuring accuracy and timely responses tosupport sales and client satisfaction. • Conducted a comprehensive analysis of all company cost data, driving performance improvements that resulted in surpassing the 2023 annual gross profitwithin the first 10 months of 2024. • Strengthened relationships with global partners in over 15 countries, operational suppliers, and key internal stakeholders, enhancing collaboration andensuring seamless execution of logistics operations across multiple regions.

• Supervised the pricing team in Brazil, taking ownership of all pricing activities and handling over 100 pricing requests weekly, ensuring timely andaccurate decisions across all processes. • Processed daily quote requests for air, sea, and road shipments, including global tender requests (BID/RFQs), ensuring a high level of accuracy and tailoredsolutions that consistently met client requirements and business objectives. • Contributed to the company’s efforts to obtain IATA certification, consequently increasing airfreight profitability. • Maintained and strengthened partnerships with global partners, vendors, and stakeholders, fostering collaboration across 10+ countries and achieving a 95% satisfaction rate in stakeholder feedback. • Consistently identified trends in pricing initiatives in collaboration with senior managers, leading to a 10% increase in profitability by implementing targeted enhancements and process improvements.

Multinational NVOCC and freight forwarding company, operating in 10 different countries. • Provided specialized air freight forwarding services for unaccompanied baggage (relocation / household goods), by processing 25+ daily RFQs and airfreightquotes, ensuring 24h response time and accuracy. • Handled inside sales for air pricing by negotiating freight rates directly with airlines and selling to internal clients, managing a portfolio of 20+ clients andensuring consistent service delivery. • Coordinated the entire air freight process, from cargo delivery at the origin airport to arrival at the destination airport, ensuring 98% on-time delivery rateand smooth execution of end-to-end shipments. • Issued export documents, including Air Waybills (AWBs), maintaining 100% compliance with international regulations and airline requirements. • Increased client satisfaction, achieving a 90%+ positive feedback rate, by delivering fast-paced, tailored logistics solutions and maintaining high serviceperformance.

Freight forwarding company with 30 years of experience in the market, specializing in international airfreight. • Provided specialized air freight forwarding services for unaccompanied baggage (relocation / household goods), by processing 25+ daily RFQs and airfreightquotes, ensuring 24h response time and accuracy. • Handled inside sales for air pricing by negotiating freight rates directly with airlines and selling to internal clients, managing a portfolio of 20+ clients andensuring consistent service delivery. • Coordinated the entire air freight process, from cargo delivery at the origin airport to arrival at the destination airport, ensuring 98% on-time delivery rateand smooth execution of end-to-end shipments. • Issued export documents, including Air Waybills (AWBs), maintaining 100% compliance with international regulations and airline requirements. • Increased client satisfaction, achieving a 90%+ positive feedback rate, by delivering fast-paced, tailored logistics solutions and maintaining high service performance.

Multinational company specializing in the manufacture of jiu-jitsu kimonos, with offices in Brazil and the US. • Provided international customer service as the primary point of contact, managing over 50 client interactions weekly, delivering timely updates, andmaintaining high satisfaction rates with both internal and external customers. • Coordinated air shipments with our freight forwarder partner, managing the entire export process from order receipt to delivery, ensuring timely and cost-effective delivery. • Issued export documents, including packing lists, proforma invoices, and commercial invoices, ensuring 100% accuracy and timely release to carriers,customers, and agents. • Analyzed market trends to identify new trade opportunities, leading to a 15% increase in international partnerships within six months and expandingbusiness presence in 5 new markets.

• Awarded full scholarship for 4 years due to grades.