Ana Barales
VP of Operations @ Allied Global
About
Operations Executive with 20+ years of experience leading success across Sales, CX Operations, Client Relations, and P&L Management in the BPO industry. I bring a strategic mindset, data-driven decision-making, and a strong ability to build high-performing multicultural teams. I have a proven track record of negotiating impactful contracts, enhancing customer satisfaction, and managing partnerships with Fortune 100 and 500 companies. Passionate about continuous learning, empowering teams, and driving operational excellence through innovative and sustainable strategies. Currently seeking new opportunities where I can add value and contribute to impactful, growth-oriented initiatives. 📩 Feel free to connect or reach out directly at: ana.baralesr@gmail.com VP of Operations | Director of Operations | QA Manager | Service Delivery Manager | Sales Director | Sales Manager | Experience Manager | Account Manager | Operations Manager | Training Manager
Guatemala
Guatemala City
Management Consulting
Comunicación a nivel ejecutivo, Gestión de oportunidades de negocio, Iniciativas estratégicas, Operaciones de entrega, Atención al detalle, Creación de relaciones, Análisis operativo, Dirección ejecutiva, Mejora de procesos de negocio, Panel de control, Stakeholder Engagement, Cultural Intelligence, People Development & Coaching, Remote Team Leadership, Estrategia de ventas, Toma de decisiones basadas en datos, Gestión de pérdidas y ganacias, Mapeo de procesos, Clientes internos y externos, Desarrollo de liderazgo
Experience
VP of Operations
Allied Global
Guatemala, Guatemala
°Led multicultural CX and B2C programs across time zones from United States, Philippines, Guatemala and Honduras. °Directed Recruitment, Training, QA, Reporting, and Staffing efforts. °Negotiated contract terms to boost profitability. °Built and nurtured strong client relationships with Fortune 100 and 500 companies.
Senior Account Manager
Allied Global
Guatemala
°Managed P&L and optimized financial and operational KPIs. °Led data visualization projects to improve performance. °Streamlined performance reviews to align teams with strategic goals.
Account Manager
Allied Global
Guatemala, Guatemala
°Managed regional B2C sales teams and implemented high-impact dialing strategies. °Designed cost-effective compensation plans to drive sales. °Developed, implemented, and reviewed operational policies.
Senior QA Manager
Allied Global
Guatemala, Guatemala
°Enhanced CX metrics and standardized QA processes. °Introduced NPS reporting to improve real-time performance feedback.
Corporate QA Manager
Allied Global
Guatemala, Guatemala
°Created impactful reporting tools and led quality improvement initiatives. °Developed programs to improve customer service skills.
QA & Training Manager
Allied Global
Operations Manager
Allied Global
Shift Manager
Allied Global
Supervisor
Allied Global
Education
Universidad Galileo
Administración y gestión de empresas
Universidad Galileo
Gestión de Servicios
Universidad Galileo
Gestión de Servicios
Ana Barales's Contact Information
Phone
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