Ana Vanessa Macatangay

Center Manager @ TP

About

Accomplished professional backed by proven track record in a variety of administrative, supervisory, managerial, operational performance and organizational development activities in the workplace.

Country

Thailand

City

Bangkok Metropolitan Area

Industry

Outsourcing/Offshoring

Skill

Management, Call Centers, Outsourcing, Performance Management, Team Management, Customer Satisfaction, Operations Management, Process Improvement, Vendor Management, Workforce Management, Customer Experience, BPO, Business Process Improvement, Training, Employee Engagement, Customer Service, Leadership, Team Leadership, Customer Relationship Management (CRM), Coaching

Experience

Center Manager

2024-9 - Present · 2 yrs 1 mo

Bangkok City, Thailand

Associate Director of Operations

Concentrix + Webhelp

2022-5 - 2024-1 · 1 yr 9 mos

Philippines

Director Of Operations

TTEC

2019-10 - 2021-12 · 2 yrs 3 mos

Senior Operations Manager

TTEC

2016-3 - 2019-10 · 3 yrs 8 mos

Teletech, 2nd Flr Robinsons Place Cainta

Operational Management, Portfolio Development, Client Relationship Management, Budget& Financial Management

Learning Development Manager

TTEC

2013-9 - 2016-3 · 2 yrs 7 mos

Teletech Philippines

Managed 4 different sites with 3 training supervisors and 15-20 trainers supporting APAC programs

L&D Lead

2013-6 - 2013-8 · 3 mos

Philippines

Designed and implemented a blended approach integrating different learning strategies to reinforce and strengthen operational rhythm in multiple sites

Operations Manager

2011-7 - 2013-6 · 2 yrs

Responsible for business operations and controls on a day-to-day basis. Plans and executes actions to meet the agreed organizational performance goals and objectives Provide analysis and insights around performance results and develop actions to address performance gaps Liaison with top management. Assist in the development of strategic plans for operational activity Implement and execute operational actions and drive results