ana silva

remote competence centre agent

About

I’m a young and eager worker licenced in Hotel Management, with experience in the hotel and airline industry. With my work experience so far, I’m used to work directly with clients sometimes under pressure to solve problems in the moment. I’m a quick learner and team player, which we have to be in order to survive now a days working environment. I’m a restless traveller and per consequence I’m very adaptable to new places and always ready for new experiences.

Country

portugal

City

maia

Industry

hospitality

Skill

microsoft office, problem solving, english, teamwork, front office, microsoft word, microsoft powerpoint, amadeus, microsoft publisher, customer support, ticketing

Experience

ticketing agent

lufthansa lgsp

2017-2 - 2019-9 · 2 yrs 8 mos

Giving support to worldwide ground handling agents with issues regarding tickets, from purchase and change to problems resolution, and also excess baggage charges, reservation of services and irregularities handling.

rececionista

ambassadors bloomsbury hotel

2016-7 - 2016-9 · 3 mos

varios

pestana palacio do freixo

2015-6 - 2015-8 · 3 mos

remote competence centre agent

lufthansa lgsp

2019-9 - Present · 7 yrs 1 mo

Besides the fulfilment of the usual tasks of a Ticketing Agent, as a RCC agent I also give support to the supervisor in task, helping out other agents with their tasks with in our office and other similar offices throughout the world. And in some cases undertake the same tasks as the supervisor in case of no other present.