Ana Rodriguez Miguel

Leading the OCM deployment and adoption digital tools for Mexico Delivery team. •Orchestrated the platform adoption initiative to elevate Level 1 support, improving candidate evaluation processes within the recruitment area. •Build technical and non-technical assessments in the new tool, looking for collaboration with Manager’s interviewers. •Created the strategy, project plan, and provided oversight for activities with the Sponsor to ensure engagement and commitment from stakeholders and impacted audiences (Talent Engineers and Managers). •Support the Mexico Management Team to customize the global Communication Skills training content for the Mexico team (+100 users) to meet 2024. •Plan, organize, and moderate interactive Q&A sessions to ensure the Mexico team successfully completes the Generative AI courses, aligning with our global training objectives. •Worked collaboratively with the Director of Data and AI to spark enthusiasm and deepen engagement in AI knowledge among the Mexico Delivery team.

Client Ab-Inbev. End to End change management and adoption digital transformation technologies. Service Now adoption process. • Experience with manufacturing businesses to deploy different technologies for Mexico and +17 LATAM Plants and +15,000 users impacted by the change. • Work closely with the Supply Director, Product Owner, Project Manager and Scrum Master to implement the technologies for Tech Supply area. • Lead the change management activities for manufacturing company: create change management strategy for digital tools (SPLAN, Eureka, Smart Check, Safety 360, SKAP, Planning Tool, CapEx projects aligned to the Tech Supply Portfolio. • Design the change management strategy, plan, communication plan, training plan, stakeholders and engagement plan and adoption plan and execute all change activities. • Assist in organizational design and defining roles and responsibilities (RACI matrix) for the Plant member to support and get sponsor for each project. • Monitoring project activities according to the plan defined by the Project Manager with the more than #17 breweries affected by change. • Define change metrics and support project adoption metrics during the hypercare and adoption phase. • Work with sponsors (Director Plant, Tech Supply Director, Managers and, Product Owner (based in Mexico) and content experts to create material for different users in LATAM +15,000 users. • Training created using ACADIA tool for operational user and technical instruction and define scripts and design the user experience to create the training videos and upload in DeepHow website internally. • Customize the training content from global project English and Portuguese to Spanish for end users. Additionally create training material in English for Saint Vincent Plant. working in a fast-paced team environment.

IT Projects | S4HANA Digital Transformation | Service Now Global IT Service Center •Manage the change of the IT project, implement a change management methodology that allows successful deployment of systems, to guarantee their correct adoption and maintain the involvement of stakeholders. Define a sustainable training methodology •Support the methodology of the 7 pillars of the Digital Transformation heptagram through a communication strategy, training, stakeholder management, and adoption of the different systems, ensuring that the end users positively adopt the change •Provides ongoing coaching and mentoring regarding change embracement to all people involved in the IT projects •Regularly reviews and evaluates opportunities to improve the Change management best practices to ensure system adoption

Client Alpek Polyester | S4HANA Digital Transformation •Lead the change management initiatives aligned with the project strategy •Create +150 training material in SAP Enable Now tool •Communicate the vision of the project to the organization •Coordinate the change agent and share best practices to the HR area to follow activities •Measure change management activities across all project phases •Focus group to document lessons learned

Bacardi | Tequila Patron | S4HANA Digital Transformation Deployment •Shape the change vision and define the change acceptance strategy. •Define the appropriate change initiatives including the skills, structures, tools, and support mechanisms needed to manage organizational change •Develop training material for end-users •Measure progress toward the target state

Finance Company | Cultural and digital transformation processes •Responsible for evaluation and understanding of the cultural organization •Delivery of the cultural and digital transformation plan • Create the engagement plan for Implementation of the business transformation and stakeholder analysis, •Develop agile best practices for more effective teams with agile methodology

Upfield | S4HANA Digital Transformation Deployment •Lead local change management execution (using global toolkit) •Coordinate local Business Impact Assessment & create a local change plan •Distribute global communications and develop and distribute local communications •Set up local change network and point trainers •Analyze training needs plan & coordinate local end-user training Delivery •Develop local curriculum, coordinate and localization & translation global training

AB InBEv | Grupo Modelo | S4HANA & Salesforce Digital Transformation Deployment •Design and content definition of the Training Material for end-users in order to facilitate the adoption of the new processes and the use of the new tools (SAP and Salesforce); ensuring participation of the functional team as facilitator and validator of the same. •Coordinating the team responsible for the training materials, giving the guidelines and allocating resources based on the needs.

Technology of Video Conference •Develop communication and design training materials to deploy new technology of video conference in more than 10 countries across Accenture. •Coordinate with the communication lead in the development of communication for each workstream´s phases (e.g.; Formal email announcements, technologist alerts and internal newsletters.). •Publish news support site pages. •Co-Lead the development and approval for both Training and Support Site content for end users for each workstream (e.g. Job Aids, Video Script) •Create and build forms for issues trackers and survey for Technical and Business testing phase. SAP Runbook Develop the communication and training plan to deploy the SAP Runbook tool for more than 300 users in Asia, Europe, USA and Argentina. •Assist in the maintenance and development of engineering documentation (e.g Job Aids, End Users support training materials) •Worked to educate various other areas about best practices using the tool. •Develop and create the video script and interactive video training (in english). •Conduct the Runbook´s testing for more than 5 areas across Accenture. Integrated Talent Planning •Provide product, program and/or technical development, design, and marketing documentation support related to our suite of products/service offerings. •Output includes written or visual product/process/technical documentation, online information, graphic design, instructor-led and/or self-paced training in any media (including print, audiovisual, and computer or Web-based). •Documentation is designed for external clients and/or internal resources.

BHP Billiton | Energy Company Project (AES Corporation Project) | Honda | Akzo Nobel | Ripley (Retail) As a consultant for HR/Benefits for application support and maintenance of SAP HCM sub-modules PA, OM, Time Management, HCM Form, Reports, Interface, Solman and Payroll.