Ana-Maria M.

• Stayed up to date on company offerings and news to effectively answer sales team and customer questions. • Built long-lasting and strong client bonds by updating them on the latest offers and visiting or meeting them at the events . • Conducted thorough client consultations to better understand individual needs and recommend appropriate products. • Attended industry shows and networking events to build relationships with new customers and maintain a loyal client base. • Managed and supported sales team of 4 with matters such as customer complaints, queries and product specifications. • Developed and implemented successful strategies designed to increase company awareness, sales and clients. • Ensured company profits continued to grow by proactively upselling products and negotiating best prices for contracts. • Consistently met and exceeded department targets. • Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients. • Communicated with customers to immediately determine and resolve problems, avoiding escalation. • Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities. • Re-engaged customers from dormant accounts, increasing revenue. • Acquired new clients and grew customer base by delivering relevant product solutions within client budgets and schedules. • Attended customer onboarding meetings to understand fundamental motivations and issues and translated identified challenges into features. • Promoted product offerings, benefits and discounts using marketing channels and delivered products on time to customers. • Executed complete sales cycle process, from prospecting through to contract negotiations and closing

• Monitored media daily to identify topics of interest and point teams and clients to opportunities with potential for improving public relations. • Supported communications departments in handling external query responses by developing responses. • Built and maintained a personal network of meaningful media relations to facilitate positive publications and client exposure. • Provided communication advice on new issues impacting clients' reputations. • Maximised social media channels to promote and champion clients by prioritising and juggling large number of interview requests to fit client PR needs. • Coordinated award submissions and speaking opportunities to optimise client appearances and talking points. • Maintained day-to-day client contact to address concerns and exceed client expectations. • Gathered news from radio, television, online and written press to look for public relations opportunities. • Conducted media outreach against clients' strategic plans focusing on high-value media targets for maximum exposure. • Provided strategic input and analysis with feedback on client calls and provided updates to account leads on issues to address. • Created media responses, press releases and pitches to bring business strategies to external audiences. • Conceptualised and developed accurate, engaging content to communicate through various mediums without missing deadlines. • Developed media strategies in alignment with organisational strategies to advance business objectives and drive thought leadership. • Developed excellent news sense to edit and write clear and lively copy in fast-paced environments aligned with client PR requirements.

• Excellent negotiation, upselling and sales techniques to maximise revenue. • Tracked and analysed key account trends, identifying opportunities for growth and eliminating potential threats. • Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications. • Carried out risk assessments before taking on new accounts by analysing account potential based on client portfolios' likelihood to make profits. • Utilised tools such as CRM for streamlined process management and reporting. • Produced annual strategic account plans in alignment with booking curve for client accounts and RCI. • Developed and implemented sales strategy for new business opportunities across account portfolios and broader businesses. • Cultivated solid and loyal relationships with existing clients to deliver demand generation. • Encouraged sales teams to dedicate sufficient time to supporting strategic partners with execution plans. • Built and capitalised on relationships by networking with important influencers and decision-makers to position company as premier industry brand. • Retained and developed allotted significant customer base by working with senior staff to create added value in customer experiences. • Forecasted and tracked renewals, upgrades and other key account metrics to prevent accounting issues. • Led strategic commercial negotiations to enable long-term profitable growth. • Developed awareness of projects within project chain and communicated with regional sales managers to capitalise on all commercial opportunities. • Prepared and presented technical and commercial offers to clients based on company standards. • Designed and implemented annual blueprints for accounts to pinpoint each account's direction, opportunities and priorities for internal and external stakeholders. • Merchandised displays to showcase new and popular items.

• Applied excellent negotiation, upselling and sales techniques to maximise revenue. • Tracked and analysed key account trends, identifying opportunities for growth and eliminating potential threats. • Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications. • Carried out risk assessments before taking on new accounts by analysing account potential based on client portfolios' likelihood to make profits. • Utilised tools such as CRM for streamlined process management and reporting.

• Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume. • Smoothly processed incoming orders, handling over 50 transactions per day with exceptional accuracy. • Maintained high productivity by efficiently processing cash, credit and debit payments. • Worked closely with front-of-house staff to facilitate positive customer experiences. • Assessed customer needs through clear communication, anticipating and responding appropriately to queries. • Helped customers with specific item requests by answering questions and offering knowledgeable product advice. • Trained new team members in cash register operation, stock procedures and customer service.

• Troubleshot problems and diagnosed system faults. • Enhanced working relationships by participating in team-building activities. • Thrived in fast-paced environment with energy and enthusiasm. • Managed complaints with calm, clear communication and problem-solving. • Produced high-volume orders to effectively meet customer demand. • Picked up additional tasks to aid team success. • Prepared timely and accurate financial reporting and analysis. • Engaged with customers to better understand needs and deliver excellent service. • Handled customer concerns and escalated major issues to supervisor. • Created plans and communicated deadlines to complete projects on time. • Customised customer experiences to build brand loyalty. • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.