ana gomez

computer support technician

About

My current job objective is a bookkeeping, clerical, or customer service position. Proficient in written and oral communication, research, decision making, and problem-solving skills. Extensive experience with customer service, goal setting, and self discipline. Able to acquire new skills quickly, adapt to change, and take on new challenges.

Country

united states

City

midland

Industry

information technology and services

Skill

microsoft office, windows 7, banking, microsoft technologies, customer service, sales, research, problem solving, decision making, time management, html5, css, wordpress

Experience

computer support technician

selman & associates, ltd.

2017-8 - Present · 9 yrs 2 mos

assistant clerk

midland college-temp position

2013-9 - 2013-11 · 3 mos

* Maintained an up-to-date list of department professors’ contact information & schedules. * Created signs, flyers, and labels using Microsoft Publisher * Reorganized paper-file system and prepared for future conversion into a computer-file system.

security officer

tricorps security

2013-10 - 2014-4 · 7 mos

* Maintained detailed records of all activity on assigned locations. * Collected & logged information on all vehicles & passengers passing through rigs, wells, and battery sites. * Inspected every vehicle for any chemical leaks and potential safety hazards. * Enforced restriction of weapons, drugs, and alcohol use.

apple specialist

simply mac - apple premier partner

2014-9 - 2015-1 · 5 mos

* Performed diagnostics & troubleshooting on various iOS devices. * Effectively used knowledge base to resolve open tickets. * Proficient in Apple product sales. * Sincerely provided solutions to specific product/scenario utilization.

help desk support

permian basin community centers

2014-6 - 2014-9 · 4 mos

* Setup, imaged, and tested new desktop & laptop computers. * Retrieved & stored old computer equipment after each replacement. * Installed mobile device management policies on company iPhones. * Ensured integrity of user data migration on new computers. * Prioritized, created, and tracked tickets for IT via Help Desk software. * Managed users & computers through Active Directory.

treasury bookkeeping clerk

community national bank

2012-1 - 2013-8 · 1 yr 8 mos

* Resolved daily processing of NSF, non-post items, and charged off accounts. * Processed reg CC holds & IRS levies/freezes. * Protected Bank’s value by keeping information confidential. * Maintained records by making copies; filing documents.

operations administrator ii

fedex ground

2015-5 - 2017-8 · 2 yrs 4 mos

* Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing, and answering telephones. * Reviews, researches and/or enters data in various systems to support respective functional areas. * Compiles data and provides various regular and adhoc reports to management for review and determination. * Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues. * Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.