Ana Claudia Andrade

• Encouraging children to be confident and independent by helping them to understand and follow instructions in a creative and sympathetic manner • Comforting children, helping them during therapy sessions and support them during social activities • Supporting children with characteristics of PMLD, when necessary

• Supporting students while they are writing their dissertation or thesis work (building their abstract, empiric sources, and design structure) • Proofreading (according to respective norms, ex. APA).

• Planning and building tailored educational activities for private tutoring in Portuguese, English, and French • Promoted the English language by translating and reading children’s Portuguese tales in both languages at the Public Library of Cascais • Oversaw and entertained 5 to 15 children from 2 to 12 years old with traditional games and pool activities

• Processing sales invoices, receipts and payments using Avantio IT Solutions • Invoicing • Completing V.A.T. returns and council V.A.T. • Bank reconciliation • Booking reservations • Check-ins and cash collection

• Promoted employment by building up per week 4-6 resumes and cover letters for clients • Reduced waiting time for customers by providing quick services, attending nearly 80-100 clients per week • Made a significant decrease in employment rates by getting 8-10 people employed per month • Renewed 15-20 clients’ skills by disseminating them training courses accordingly to their characteristics (age and expectations) and educational background • Promoted communication between organisations by writing daily reports to the Institute of Employment and Vocational Training • Interviewed 15-20 new clients in order to create a professional profile having in mind their employment history and expectations • Promoted efficiency and communication within the organisation by filling and updating the database, by replying to emails and by managing my diary • Promoted self esteem and confidence of clients with consistent, reliable and trustworthy service which resulted in a 30% increase in new and returning customers

City Council of Alcabideche - Bicesse Primary School • Introduced English as a Second Language for 100-120 children from KS1 and KS2 according to the curriculum and students rhythm of acquisition by promoting alternative learning methods by building up ludic activities with a focus on English phonetics, vocabulary and spelling. • Institution of a positive attitude in the classroom by using different strategies and disciplinary programs.

• Maintaining and organising the company filing system • Managing incoming phone calls and email • Organising stationery orders and liaising with suppliers to meet business requests • Replenishing and restocking the store, always ensuring high level of stock management efficiency • Provision of customer service

Integração profissional e serviço social. Professional Integration and Social Work.