Ana Carolina Andrade

Impact Hub is a globally-connected locally-rooted network with 120+ locations in 65+ countries that enables inclusive and sustainable innovation at scale by connecting entrepreneurs and innovators to large organizations, investors and the public sector. In this role I lead the global growth of the Impact Hub Network by launching new Impact Hubs (impact entrepreneurial support centres) worldwide. I oversee the full lifecycle of Impact Hubs, from onboarding and scaling to rebooting operations when needed. My work includes driving market research, scouting teams, and executing strategy aligned with the network’s vision. I manage financial planning and KPIs for growth across regions, foster transparent network engagement, and support on building strategic alliances that drive sustainable expansion. - Facilitated the co-creation of the updated Network Growth Strategy, engaging over 70 stakeholders across the global Impact Hub community. - Led the implementation of the new strategy through key initiatives such as: (i) Redesigning the entire onboarding process for new Impact Hubs; (ii) Updating the global growth narrative and improving the sales process; (iii) Establishing a regional structure to localize support and expansion; (iv) Piloting market-targeting campaigns in multiple countries to unlock new opportunities. - Scaling the organization to 28 countries, scouting and training local leadership teams. - Managing, on behalf of Impact Hub Global, the Roots of Circularity Nepal program.

As Global Growth Coordinator, I led the end-to-end onboarding of new Impact Hub teams globally—from initial engagement to official launch—while managing systems, communications, and satisfaction metrics across regions. Coordinated continuous improvements to the onboarding journey in line with strategy and market needs. Oversaw the global business coaches pool, including recruitment, training, and coordination of the selected coaches. Managed legal documentation, developed onboarding reports and market research, and ensured the pipeline aligned with growth targets and KPIs. - Designed a training academy for leadership teams across different countries and regions. - Optimised the operations in over 30% through process adjustments and systems integration. - Onboarded 37 new Impact Hubs. - Managed the Impact Hub's seed program in Guinea-Bissau, funded by UNDP and Mava Foundation, which resulted on the launch of the Impact Hub Bissau.

Salto is an acceleration program for individual micro-entrepreneurs (MEIs). I coordinated the first digital edition of the program, which supported over 1,000 entrepreneurs across the state of Santa Catarina. Key responsibilities included leading the overall coordination of the state-wide program, managing a multidisciplinary team, and building strong relationships with facilitators and strategic partners.

Led the strategic financial analysis of the organization by collecting and analyzing financial data and monitoring performance across four different units. Identified potential challenges and opportunities and collaborated with teams to co-create tailored strategies for each scenario. Responsibilities also included overseeing financial processes, approving payments, and supporting financial recovery efforts. In parallel, I led internal projects focused on process improvement and operational efficiency.

Led the end-to-end planning and execution of two major international events hosted in Florianópolis in 2019: - Global Gathering | A 6-day retreat-style convening of the global Impact Hub network, bringing together 200+ participants, including founders, directors, and key leadership from Impact Hubs worldwide. As General Coordinator, I managed both local and international teams, developed strategic partnerships, and oversaw the full production of the event. - Global Social Innovation Festival | A global event that brought together 1,000+ participants from around the world, including entrepreneurs, creatives, and social innovation enthusiasts. I was responsible for overall event production, team leadership, and securing partnerships and sponsorships.

Led key internal projects focused on improving operations and enhancing system integration across the organisation. Responsibilities included overseeing improvements to internal systems and tools, launching and driving local engagement for a global online platform connecting members across the Impact Hub network, and developing and implementing core financial processes to support operational efficiency.

As Events Manager at Impact Hub Floripa, I was responsible for defining the events strategy, leading the events team, and overseeing the full client journey—from prospecting to post-event relationship management. This included client acquisition, managing relationships with clients, partners, and suppliers, and ensuring an outstanding customer experience throughout.

Supported the execution of key processes within the events area, with a focus on sales and client service. Additionally, I was responsible for organizing and coordinating the work of the Hub’s Hosts—team members who welcome visitors, introduce the space to potential clients, and serve as the first point of contact for members needing support. This role was essential in ensuring a smooth and welcoming experience for both members and guests.