Ana Aika Pangilinan-Trinidad

Responsible for setting and monitoring KPIs and implementing the Performance Management Framework within the company. Consistently tracks and analyzes departmental and individual performance KPIs, ensuring the development of effective metrics to measure, track, and evaluate both individual and organizational performance. Continuously identifies KPI gaps, challenges, and areas where performance does not meet benchmark standards. 1. Organize and run the required workshops and training to explain the performance management framework setup whenever needed. 2. Support with Career Development, Succession Planning, and similar initiatives for people development. 3. Research and recommend key performance indicators to provide better performance management and monitoring. 4. Design, create, and recommend learning paths /training plans and solutions for the PIH Academy, in line with the 70:20:10 Learning Model. 5. Research, review, and analyze the effectiveness and efficiency of existing performance KPIs, and develop strategies to enhance their quality. 6. Work directly with the Head of Departments and the Head of Business Units to understand business requirements. 7. Define and document performance goals, KPIs, and metrics 8. Develop and maintain internal and management-focused KPI status reporting templates for objectives and KPI setting 9. Define the automation and data integration approaches and methodologies for the SAP-PMGM module with different data sources and systems. 10. Assess and flag any discrepancies in existing system functionality, process workflows, and sub-process non-conformities, ensuring simplicity and scalability of performance processes. 11. Implement the Kirkpatrick Model for measuring training effectiveness.

I specialize in talent and culture strategies, course design, and HR certification. As a Top Rated Plus and Expert-vetted freelancer, I rank in the top 1% globally. My work is focused on delivering measurable results and high client satisfaction, and I stay up to date with industry trends to consistently provide excellent service. I offer insights into policy development, workforce planning, and various human resource projects related to leadership development, capability development, and people management.

Transformed employee relations processes to foster a positive work environment, resulting in a measurable boost in employee engagement. Strategically designed and implemented people-focused programs, leading to a marked improvement in workplace culture and overall environment. Initiated a comprehensive employee experience program that integrates learning and development, employee experience, appreciation initiatives, and performance management to enhance overall employee satisfaction and performance. Facilitated a Leadership Team Development Program that enhanced team dynamics and strategically aligned efforts to achieve targeted business outcomes. Developed tailored learning and development materials, effectively closing learning gaps in communications, performance management, and other critical areas. Initiated an HR advisory to communicate HR-related topics, employee well-being initiatives, important reminders, and the release of memos, ensuring employees stay informed and engaged.

Provides expertise on driving strategic transformation based on organization needs. Executes transformation and people programs to ensure employees are maximizing their employee experience. Collaborates with leadership team and colleagues to create and execute programs that address the needs of the organization and will develop skills, advance careers, drive diversity, and enhance their contributions and value to Sitel Group. • Program Management of Employee Experience & Organization development programs (Diversity, Equity & Inclusion, Employee Wellbeing, and Employee Experience strategy) • Demonstrates strong organization analytical skills by implementing listening tools, Focus Group Discussions (FGDs), and Design Thinking • Uses change management & communication methodologies in the conceptualization up to the implementation of key programs • Facilitates enablement sessions with business stakeholders as part of large transformation programs to obtain buy-in from key stakeholders and senior management. • Handles the end-to-end responsibility of OD Projects, including evaluating organizational needs, creating and executing people strategies and programs to address needs, and evaluating the effectiveness of those solutions. • Partners with the different HR teams to draw up project plans and ensure the delivery of key project milestones on time and within budget, resource, and policy

Supports the full cycle delivery of organization-wide talent management initiatives. Ensures continuous improvement of key processes related to performance management, high potential talent succession and retention. - Co-facilitates Leading in a Virtual Environment Workshop (virtual delivery). - Provides professional expertise for the design and implementation of top talent leadership development program, curriculum design and implementation. - Acts as subject matter expert for performance and development management processes design and implementation. This includes user system support (SuccessFactors).

Responsible for performing HR-related duties on a professional level and works closely with CHRO to carry out responsibilities in the following functional areas: organizational development, learning and development, and performance management. Organization Development: - Supported Organization and Talent Reviews -Co-facilitated Talent Management Workshop -Involved in planning and execution of succession plan Learning & Development -Engaged in the learning and development strategy creation -Proposed an organizational learning and development plan -Managed internal learning portfolio -Managed planned budget needed to implement the learning and development plans and ensure cost-efficiency -Managed external training catalogue -Project Lead during the planning and execution of Leadership Summit and Leadership Kick-Off Performance Management -Conducted performance management learning sessions to contributors which include development, update and customization of learning materials for staff and management -Ensured compliance of all contributors in terms of process and schedule -Co-facilitated the Performance Management Workshop

Maintaining and monitoring Employee Engagement calendar, budget and expenditures. Managing the activities, events and programs across all sites in Manila such as: Employee Integration, Town Halls, Interest Groups, Service Awards, Rewards and Recognition, Corporate Social Responsibility, Summer Outing, Sports Event and Year End Party. Building and maintaining corporate partnerships with different brands for employee perks. Organizing, attending and participating in stakeholder meetings. Documenting and following up on important actions and decisions from meetings. Preparing necessary presentation materials of Engagement activities for Senior Management’s buy-in. Providing administrative support to Senior Management team when needed. Developing Employee Engagement strategies aligned with organizational goals. Ensuring all documentation is maintained appropriately for each activity and/ or event. Assessing events and activities risks and issues and provide solutions where applicable. Ensuring stakeholder views are managed towards the best solution. Facilitating meetings where appropriate and distribute minutes to all committee members. Creating an event management calendar for fulfilling each goal and objective.

Assessed training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior Gathered evaluation ongoing programs to ensure feedback and comments are addressed. Ensured successful Employee Integration by monitoring new hires to attend New Employee Orientation Program within 60 days upon on boarding. Managed and coordinated with different training vendors to deliver employees’ training needs Encoded training details to ensure accuracy of individual’s training and development record. Supported the preparation and execution of Communities of Practice Thematic Weeks and Technology Expo. Co-led the preparation and execution of Leadership Summit 2016.

Gathered evaluation of ongoing programs to ensure feedback and comments are addressed. Ensured successful Employee Integration by monitoring new hires to attend New Employee Orientation Program within 60 days upon on boarding. Managed and coordinated with different training vendors to deliver employees’ training needs Encoded training details to ensure accuracy of individual’s training and development record. Supported the Seat Capacity Management Program implementation to address the shortage of available seats in all sites.

Supervised the areas of training and development, recruitment, compensation and benefits and employee relation in terms of policy and program development Served as the central contact point of local HR assigned in different countries. Managed the execution of Employee Engagement Programs such as Birthday Bash, The Plenary, Over the Coffee Talk and Manager’s Forum. Created Policies and Procedures aligned with Electronic Industry Citizenship Coalition (EICC).

Academic Excellence Awardee

Merit Awardee