amy parker

Developed training and communications programs and materials, coaching and mentoring processes, marketing/sales tools and job aids, performance support systems including quality assurance programs, reward and recognition programs, and delivered presentations and training to client teams. Identified key client business and marketing objectives; created project scopes, plans, and deliverables to increase customer acquisition rates, optimized sales performance and improved long-term customer retention. Assessed operational processes and practices, training and performance development programs, and telephony/desktop technologies to determine current performance levels, define gaps, and make recommendations for improvement. Designed measurement plans and employee performance scorecards to gauge program effectiveness. Assessed client/vendor technology, evaluated alternative tools, and developed business requirements for solutions that improved customer experience and operational performance (often by at least 25%).

In partnership with key corporate staff and Human Resources, manage the Professional Development program for 15,000 employees worldwide; help lead, create and deliver comprehensive leadership programs for Management Development

Managed all proposal material - sub-contractor forms, past performance evaluations, project narratives, and human resource material for USAID and other international granting agencies Proposal contributions led to the award of the first Orientation Visit Contract from the USTDA Prepared significant sections of two major funding proposals (over $3 million prospects)

Set training vision and direction, developed workforce skills programs and materials, worked with management and staff to ensure all job performance skills and competencies had measurable outcomes Developed instructional materials, performance measurements, and deliverables; designed and implement significant new program activities using strategies developed with Program Director, managers, and staff

Coordinate and work with rural farmers in South Kivu, Zaire (now Democratic Republic of the Congo) on freshwater fisheries extension, aquaculture management and ecology

Provide talent management, organizational development and training consultant services to start-up and mid-size companies, and personal career coaching to mid to senior-level job seekers. Select engagements Oct. 2013-Present - Somerville Brewing Company. Provide Brand Ambassador, Organizational Development and Community Development advisory assistance to growing local craft brewer. www.slumbrew.com Feb-Aug. 2014 - Wolters Kluwer Financial Services. Build a learning and development program for Sales organization. Programs include building 90-day on-the-job new hire program and lead the planning and implementation of the Challenger Sale program. Collaborated with product teams to help to standardize training programs.

Provide creative photography services to corporate and private clients, and pro-bono work for local non-profit agencies. Pro-bono clients include Friends of the Children, Winchester Hospital, The Griffin Museum, Photographic Resource Center, and other area non-profits. In partnership with Nick Johnson, NESOP Faculty member, co-teach Beginnig and Advanced Darkroom, and Zone System Black and White Photography at the New England School of Photography evening workshop program www.nesop.com