Amy Chen

Manage user access, identity management, and IT service administration, utilizing ServiceNow, Active Directory, Webex Admin Center, and Exchange Admin Center to provision user access and permissions based on job roles. Administer Cisco IP Communicator SoftPhones for VoIP capabilities through Cisco UCM. Troubleshoot and resolve authentication, authorization, and directory service issues, minimizing downtime for users. Foster a collaborative and solution-focused work environment by providing constructive feedback and encouraging teamwork. Proactively identify and engage the right teams to resolve issues efficiently, building a reputation for responsiveness and dedication. Audit ServiceNow tickets to ensure compliance with EviCore Healthcare’s standard procedures. Collaborate with cross-functional teams to integrate Identity Management solutions with other IT systems seamlessly.

Processes and analyzes normal blood donors and primary patient biopsies for ongoing partnerships and internal studies. Prepares and presents data for internal and external audiences. Executes primary-cell-based assays. Assists with development objectives for technical feasibility. Conducts both routine QC experiments to further develop existing assays for commercial use. Maintains cell culture inventory and culture various cell lines. Maintains accurate documentation of all laboratory work according to GDP and GLP guidelines. Assists in the development of SOPs.

Primary responsibility for mammalian cell and organoid culture, including media and buffer preparation, culture initiation, maintaining aseptic technique, propagation, and cryopreservation of cells and organoids, including primary human cells from commercial and/or patient sources. Prepare technical reports, summaries, protocols and quantitative analyses; contributing to the project process with scientific discipline through research. Preparation of cells to meet the demands of multiple concurrent projects including propagating cells to desired amounts and concentration as well as mixtures that will require working in concert with different teams. Performance of laboratory protocol studies, including basic calculations, data collection and analysis as well as laboratory support by cleaning, stocking, and resupplying.

Provided lab support and quality control of kit preparation, sample labeling, specimen preparation, specimen storage and specimen shipping according to standard operating procedures and sponsor-provided protocols and manuals. Entailed completing requisition forms, logging samples in controlled laboratory tracking logs and reviewing client protocols to resolve laboratory logistical issues concerning requisitions and queries from reference laboratories. Participated in monthly maintenance of glucometers.

Conducted research using WOCE (World Ocean Circulation Experiment) data in .mat file format. Retrieved MATLAB data from website and created code to specify time and depth. Created plots and graphs to show data entries with horizontal error bars as well as an interpolated smooth curve. Analyzed data of windows Excel in addition to MATLAB data to determine the dissolved inorganic carbon contained within a specified period and spatial area of the Pacific Ocean.

Provided customer service to guests in a fast-paced environment. •Memorized extensive number of menu items in a short amount of time. •Handled inventory of raw materials. •Proper set skills for problem solving from simple to hard tasks. Hostess | Ocean city | december; Demonstrated excellent communicational skills and teamwork. •Attention to detail and appreciates a good and clean working environment. •Has interpretational skills for Cantonese-English conversations.

Provided customer service to guests in a fast-paced environment. •Memorized extensive number of menu items in a short amount of time. •Handled inventory of raw materials. •Proper set skills for problem solving from simple to hard tasks. Hostess | Ocean city | december; Demonstrated excellent communicational skills and teamwork. •Attention to detail and appreciates a good and clean working environment. •Has interpretational skills for Cantonese-English conversations.