amy ross

Project Management Professional Certification instructor for the UTEP P3 Program.

* Concurrently managed up to 5 active projects, each over 100k. * Completed costing and timeline requirements for RFP's and RFI's received from clients. * Conducted new implementation kick-off meetings as well as coordinated IT resources for new implementations. * Managed projects to timeline and cost baselines. Created scope changes whenever a deviation was discovered in either. * Provided status reports to upper management * Produced all documents for the project (i.e. Scope documentation, Detailed Design Documents, on-going support documents, etc). * Evaluated past TM implementations to create a baseline for costing and timeline for future projects. * Conducted 'Lessons Learned' meetings at the end of each project. Used lessons from other projects to enhance future implementations.

* Responsible for managing the Ryder team of TM Application Launch Managers. * Worked with internal and external EDI specialists to develop EDI interfaces between Ryder and customers. * Conducted gap analysis between Ryder requirements and customer's existing interfaces to determine areas of focus during implementation. * Produced IT Scope documents for the i2 Transportation portion of the customer implementation. * Translated customer business policies and requirements into TM application and business rules. * Provided level 2 support to the Production Help desk (internal) * Provided end-user training to i2 Transportation Manager Ryder users. * Developed training materials and established 'train the trainer' programs at the Ryder Call Center in Fort Worth, TX. * Provided initial i2 Transportation Manager set-up and data entry for new Ryder Customers.

* As Project Manager for Neways New Zealand, coordinated resources and timeline to meet the aggressive 9 month implementation schedule. * ·Responsible for initial data gathering and gap analysis used to determine project timeline and deliverables. * ·Coordinated conference calls and on-site meetings during the implementation. * ·Responsible for user training and curriculum development for New Zealand. * ·Coordinated and provided post-production support

* ·As part of a team of 3 people, completed three full BaaN implementation life cycles * ·Provided on-site end-user training for departments and managers in Utah, Canada, England and New Zealand * ·Wrote reference manuals for the Inventory, Receiving, Call Center, Quality Control, Planning, Purchasing, Production and Shipping Departments * ·Established and documented departmental procedures * ·Identified departmental needs and provided possible solutions (both within and outside of BaaN) * ·Provided employee assessments for department heads in order to identify super users for each department * ·Conducted needs assessments for departmental managers to determine training requirements for users. * ·Wrote training manuals and designed a standard training program to aid the implementation process at international sites * ·Documented formats for new reports for the various departments in BaaN and Safari

* ·Supervised and trained all laboratory personnel * ·Documented SOPs (Systems of Operations) for each formula produced by Neways * ·Worked with Quality Control to establish acceptable quality ranges for Neways products * ·Conducted stability testing on current and new products * ·Researched and developed new personal care products * ·Improved current products