amy rosen

Worked remotely from Wisconsin identifying underpayments on behalf of Hospitals nationwide. Used in house software and was able to keep up with weekly goals both number and dollar amounts.

Started working in Silent PPO training to be an auditor. Main duties include calling insurance companies and locating where they paid a hospital claim incorrectly.

* Promoted to Business Manager * Specialize in Member and Provider relationships for Medicare population * Currently manage a team of 11 * Reconcile membership and align members with their providers

* Work on specialized projects that will improve the overall effectiveness of the company * Efforts focused on United Healthcare's Medicare & Retirement's Enrollment department * Current projects include, but not limited to: * Create a hiring plan for 150+ contracted employees both in Eau Claire WI, and in Hyderabad, India * Supervise ~50 of those contract workers during their 3-6 month time at United * Research and develop methods to automate current manual work * Assist with improving quality scores for Medicare & Retirement's Enrollment department

* Training for 8-9 months in a rotational program in the Medicare & Retirement sector of UnitedHealth Group. * Supervised a staff of 25+ contract workers helping out the Transaction Reply Report team over the Annual Enrollment Period * Monitored each individual’s performance; tracking their production and quality metrics * Provided coaching opportunities to employees to maximize their knowledge * Work closely with upper management to distinguish a daily production goal for the team * Managed inventory and was able to allocate resources to achieve our daily goal * Interviewed over 60 candidates to help with Medicare’s Annual Enrollment Period * Assisting with specialized projects to improve the overall effectiveness of the company. * Certified Six Sigma Yellow Belt * After training, I will be placed in either a supervisory position or into a business analyst role.

Promoted from Associate BA to BA - Maintain similar job functions but more emphasis on project management skills

Activities and Societies: Beta Gamma Sigma (Business Honor Society)

Study Abroad program through the University of Wisconsin - Eau Claire in Lismore, New South Wales, Australia Activities and Societies: Volunteered at a koala sanctuary, participated in an outdoor education class, learned about the aboriginal culture of Australians, traveled all around the east coast of the country.