amy musuronchan

sales marketing coordinator

About

Guest Relations Specialist at WestJet

Country

canada

City

calgary

Industry

airlines/aviation

Skill

hospitality, customer service, hotels, hospitality industry, hospitality management, customer satisfaction, teamwork, training, food and beverage, restaurants, time management, event planning, office administration, process scheduler, resorts, event management, banquets, sales, hotel management, food, microsoft office, tourism, front office, wine

Experience

digital support representative

the co-operators

2017-1 - 2017-9 · 9 mos

sales representative

marram fine wines

2016-9 - 2016-11 · 3 mos

guest hospitality ambassador

shangri-la hotels and resorts

2010-5 - 2012-9 · 2 yrs 5 mos

Shangri-La Hotel Vancouver was awarded the only 5 Diamond hotel in Vancouver for 2012 and I am proud to have contributed to this achievement. Apart of the guest services team I focused on building relationships with guests to create fond memories of their experience in Vancouver. I have been mentioned exceptionally on Trip Advisor. I was the exclusive trainer for all new staff of the Front Office team. I executed ongoing quality improvement projects throughout the department including an up-sell incentive program.

administrative assistant

the co-operators

2008-4 - 2009-8 · 1 yr 5 mos

* Monitored customer service satisfaction surveys * Made reports based on information gathered from surveys * Focused on raising service levels by working among a quality improvement team * Reported to supervisors to maintain client satisfaction.

guest support specialist

westjet

2014-11 - 2016-6 · 1 yr 8 mos

* Create and edit formal written responses to all guest feedback presented to WestJet * Take over live escalated calls by providing superior guest service when required * Monitor and respond to guest inquiries on Facebook and Twitter accounts * Identify root cause to trends/issues and communicate recommendations for changes and enhancements * Was previously a Sales Agent from March 2014 to November 2014 and exceeded sales targets consistently