Amy-Marie Allen

• Lead and manage end to end physical supply chain, encompassing inbound logistics, retail distribution, multi-channel e-commerce fulfilment and final mile • Developing a supply chain strategy for both digital and store shipments using a multi-carrier delivery solution and third-party fulfilment partners to ensure enhanced customer journey, increased delivery performance at optimised cost per unit. • Responsible for the online fulfilment in house operation, running a pick from store operation to agreed service levels and customer quality standards, as well as managing direct suppliers or drop ship vendors. • Delivering transformation projects driving continuous improvements across end to end Supply Chain focusing on a single view of stock, customer journey enhancements and sustainability improvements and Productivity optimisation. • Owner of online Net Promotor Score (NPS), driving quality through the final mile Supply Chain. • Role model strong collaboration with cross-functional teams, including procurement, finance, retail, buying and merchandising to ensure alignment on customer needs and business objectives and effectively manage the 3PL’s. • Monitor and analyse performance metrics to continuously improve customer satisfaction, delivery times, and cost efficiency to deliver strong results within budget (£60m) • Foster a culture of excellence, accountability, and continuous improvement within the Supply Chain, directly managing an SLT of 5 senior managers and a wider in house team of 28. • Oversee and ensure compliance with local and international regulations, particularly in food safety dangerous goods within logistics.

• Project Manager for all digital delivery projects including the internal build of an Omni-channel fulfilment solution and the replacement of legacy warehouse management and carrier management systems. • Create a delivery strategy for ‘new world’ using a multi-carrier delivery solution to ensure enhanced customer journey, increased delivery performance and a saving against delivery expense. • Initiate creative solutions to innovate effective and customer focused services to ensure the groups end-to-end fulfilment proposition remains highly efficient and enhances customer journey, without impact to long term IT strategy. • Responsible for operational alignment of three third party managed warehouses to ensure consistency, drive efficiency’s and improve performance. • Line management responsibility for 2 Business Analysts.

-Working alongside brand teams and customer services to deliver world class fulfillment solutions via a multiple carrier network. -Developing fulfillment strategy focusing on customer journey and ever growing expectations for both domestic and international markets -Managing third party supplier performance and service levels to ensure continuity of supply to quality, cost and agreed delivery dates -Responsible for delivery expense P&L’s -Manages service proposition: processes and systems to ensure deliveries to direct consumers (B2C) are conducted in a controlled environment and capable of expansion to support the business growth. -Driving e-commerce fulfillment development in the international arena. -Gathers business intelligence of competitor fulfillment strategies & customer propositions & keep abreast of new developments & industry trends in e-commerce fulfillment strategies. -Evaluates and obtains best rates from our service providers through regular bench marking and/or requests for tender. -Identifies & assesses options to improve URBN EU fulfillment & makes recommendations on initiatives to deliver best in class fulfillment. -Delivers projects and programs; monitors program status; communicates progress to the business; ensures program is delivered on time & within budget; drives quality throughout the program. -Implements, tests and maintains Metapack carrier integration's. -Identifies issues and risks; establishes contingency plans. -Drives the performance of the carrier network, recommending performance improvements and driving action plans to achieve improvements. -Manages third party supplier performance, negotiating service levels to ensure continuity of supply to quality, cost and agreed delivery dates -Analyzes cost and performance and drive actions for improvement. -Establishes and maintains appropriate IT systems for order visibility and for measuring necessary

Looking after the operations of Retail distribution for URBN UK.

Managing Backstock department for European Distribution Centre

Working within the CI team in Boots Logisitics Supply Chain. Managing a 1.3 million pound redeployment project Writing Project Initation Documents for the CI initiatives Delivery accuaracy improvment project for Boots local pharmacys Managing New Store Openings programme Managing New Store Openings team Saving 100k from New Store Openings department

Manage a team of 35 people inlcuding 10 capability staff Run shifts of up to 100 people Lead various CI projects Responsible for reporting and monitoring operational productivity Managing labour accountabilty Responsible for achieving labour budget Managing performance, abscence and behaviours

Manage all Boots manufacturing out of stock items Manage discountinuation process for Boots manufacturing lines Manage weekly reporting for all Boots Manufacturing service levels Forecast accuracy monitoring for all Boots Manufacturing Forecast accuracy project

Manage a team of 5 Team Managers Manage the sales team across fragrance and beauty Manage the customer care team Run the customer care project

Managing third party suppliers Managing HR Revenue and Customs declarations Managing vessel manifests Imports balanced scorecard project Imports mapping process project