amy janke

business advisor

About

Seeking an entry-level position where I can further develop my skills and abilities to make significant contributions toward achievement of company goals. Eight years experience in management. Detail-oriented with strong analytical skills and ability to produce quality work under strict deadlines. Effective troubleshooter and researcher with exceptional verbal and written communication skills. Extensive knowledge of accounting principles, journal entries, ledgers, and financial reporting. Proficient in Microsoft Office Advanced (Excel, Word, PowerPoint, QuickBooks and Access).

Country

united states

City

san antonio

Industry

insurance

Skill

customer service, insurance, microsoft excel, accounting, microsoft office, leadership, accounts payable, management, financial reporting, powerpoint, team building, accounts receivable, access, journal entries, marketing, property and casualty insurance, cash management

Experience

business advisor

usaa

2020-5 - Present · 6 yrs 5 mos

interim operations manager

nationwide insurance

2016-9 - 2017-8 · 1 yr

assistant store manager

bill miller's bbq

2005-7 - 2011-4 · 5 yrs 10 mos

* Handled cash management for the entire store including credit, and check transactions. * Performed management responsibilities to include employee scheduling, inventory counts, and control, food ordering, labor, time and attendance control and planning. * Management of approximately 90 employees.

licensed insurance agent

nationwide insurance company

2011-4 - 2014-6 · 3 yrs 3 mos

* Personal Lines Property and Casualty Licensed * Provide customer assistance in processing, as well as answering state specific questions regarding coverage and limits, while keeping within company guidelines. * Consistently achieve daily quality goals set by the company on an individual and team basis. * Handle complex billing issues. * Responsible for peer mentoring and coaching side by sides. * Create monthly Quality Tip Newsletter for my team. * Awarded Top Associate for months of April 2012 and May 2012 * Awarded Customer Service Award for the months of August 2011 and September 2011. * Completed Additional Development Program (ADP). * Member of corporate organizing committee for United Way. * Attendee of 2012 Servicing Summit in Des Moines, IA. * Certified Continuous Improvement Champion and Coach.

assurance intern

2014-1 - 2014-3 · 3 mos

* Provide audit services on key financial controls * Assist with identifying financial and operational risks * Analyze data to support audit objectives * Evaluate the adequacy of controls to mitigate risk

independent sales representative

avon

2008-2 - 2012-1 · 4 yrs

Handled all accounts receivable and accounts payable. Marketed new items to sell, customer service, inventory, order maintenance.

p and c customer service supervisor

nationwide insurance

2014-6 - 2016-3 · 1 yr 10 mos

* Developed associates to create memorable member experiences to inspire lifetime loyalty from our members * Successfully transitions and integrate new associates into work environment and position * Developed team to consistently exhibit behavior in alignment with the Nationwide values in all situations and circumstances. Regularly recognized and rewarded associates for living the values. * Responsible for hiring and retaining talent for the personal lines staffing role, in addition to managing direct reports

process management specialist

nationwide insurance

2016-4 - Present · 10 yrs 6 mos

* Tactical execution and oversight of key hiring and staffing initiatives specifically Center of Excellence, Predictable Journey and Associate Onboarding * Primary business contact for coordination/executing PLS candidate interviewing and selection. * Train, observe and provide coaching to supervisors related to the interview, scribe, and selection process. * Responsible for compiling and analyzing factors contributing to attrition and associate lifecycle. * Responsible for enhancing the quality of new hires by being an additional resource supporting operational efforts in acquiring, hiring, and retaining strong talent. * Leads process to ensure hiring/training/transition to floor logistics are executed.