amy harris

head of projects

About

SWL Group are the most trusted Productivity Experts in UK retail. By combining operations knowledge, thought leadership and cost-effective solutions, we generate the best possible store service coverage whilst optimising labour budgets. Serving customers including Argos, EE, M&S and BP, SWL’s services cover Productivity Reviews, Labour Standards Generation, Benchmarking and Health-Checking, whilst our solutions include Labour Budgeting, Staff Profiling, Time & Attendance and KPI Reporting. We help retailers be the very best they can be.

Country

united kingdom

City

worcester

Industry

retail

Skill

customer service, team leadership, merchandising, visual merchandising, retail, training, people development, performance management, human resources, customer experience, customer satisfaction, inventory management, stock control, store operations, recruiting, employee engagement, inspiration, hiring, positive behavior support, motivational speaking, presentation skills, training delivery, compliance management, training programme design, data analysis, data entry, employment law, wellbeing, time management, coaching, sales, management, teamwork, loss prevention, profit, employee training, project management, project planning, quality assurance, quality management, workforce analytics, workforce management

Experience

head of projects

swl group

2016-5 - Present · 10 yrs 5 mos

general manager and tu clothing department manager

sainsbury's

2014-7 - 2015-7 · 1 yr 1 mo

I managed a team of 16 colleagues to deliver growing like for like sales in an increasingly competitive market.

work choice employment advisor

shaw trust

2015-7 - 2016-5 · 11 mos

trainee manager

sainsbury's

2013-11 - 2014-7 · 9 mos

I was lucky enough to gain a position on the Trainee Manager scheme to gain experience around all areas of the supermarket business. I spent several weeks expanding my technical knowledge around the non food side of the business, working with experienced general Merchandise and Tu Clothing managers. I was also fortunate to be able to support a series of 'Milestone' projects, giving non food departments a competitive edge over other retailers. I also supported in the opening of a landmark store in Wolverhampton before being offered my first department.

store trainer

sainsbury's

2013-4 - 2013-11 · 8 mos

Working closely with HR and managers to ensure that training is completed to a high standard to ensure the business grows successfully. Currently investing time researching Employment Law and policies in order to support the management team.

team leader

sainsbury's

2010-10 - 2013-4 · 2 yrs 7 mos

* Most recently Team Leader in the Online Department. * A fast paced role requiring quick decision making and energy! * Support and lead the Online Groceries Delivery team to deliver fantastic customer service and great business growth. * Previous experience as a Team Leader on Customer Service, Dry Goods and Commercial.