Amy Harding

I’m a hands-on Business Systems Analyst with over 15 years of experience delivering platform change, systems integration, and process improvement across finance, workforce managment, HR, procurement, and operational functions. My strength lies in translating complex business requirements into scalable, workable solutions, whether that means reconfiguring a billing engine, embedding API logic, or partnering with suppliers to implement enterprise-wide platforms in challenging environments. My career has been defined by “making things work”, not just in principle, but in practice. I’ve led the business-side delivery of payroll and workforce systems for over 8,000 users, co-developed a bespoke HR platform with a single developer following a 70% team downsizing, and reconfigured a legacy workforce management tool to capture discrete 1:1 care hours. This enabled more accurate charging and supported a £300 average weekly uplift in per-contract revenue during a critical market exit. I’m not a developer or a project sponsor. I’m the person who understands how the business utilises the system, how data flows between modules, and how teams on the ground need things to function effectively. I work efficiently, think operationally, and don’t lose sight of risk, compliance, or downstream consequences. Over my career, I’ve supported projects involving full-system separation during acquisitions and divestments (including day 1 readiness), direct-to-vendor secondments, and API-linked CRM/Billing platform enhancements. I’ve helped vendors shape their product roadmaps, tested functionality before it hit the market, and driven internal changes that deliver sustainable improvements, all without layers of buffer or abstraction. If you're looking for someone who thrives in complex systems environments, who can bridge process, data, systems and operations, I'm open to consulting or permanent roles across sectors. I bring a unique blend of system logic, delivery pace, and business understanding that makes change stick.