amy dunn

Reporting directly to the Global VP of Training & Development, responsible for designing, developing and implementing various training and development initiatives as determined by the demands of the organization.

Managed and implemented organizational development and training needs, including the design, evaluation and maintenance of training and professional development programs for employees at all levels of the organization. In partnership with the VP HR, developed the company's first performance management process and leadership development strategies. Worked closely with Executive Management to develop tools, activities and processes aligned with the corporate Strategic Plan. Acted as an internal business partner to evaluate, recommend and measure training and OD initiatives. Responsible for Corporate Training Program, forecasting and managing training expenditures, and ensuring alignment with business needs.

Provided instructor-led training for desktop applications in a classroom environment, specializing in the entire Microsoft Office suite. Responsibilities included onsite training at client locations, classroom training at ExecuTrain locations, consulting with clients regarding course content and custom course design, mentoring new instructors and providing telephone support for existing clients.

Responsible for leading corporate training, performance and development efforts across the organization. Company-wide initiatives include strategies and targeted programs around leadership development, succession planning, performance management, onboarding and employee engagement. Works closely with executive leaders and HR Business Partners to align Talent Development strategies with business results.

Serving as a strategic partner to operations to identify areas of improvement and implement new strategies to positively impact the customer experience. Responsible for the development and engagement of faculty company-wide to include hiring strategies, onboarding practices, intensive training for “first time” instructors and ongoing coaching via Faculty Development Coaches. Focusing on service-minded competencies and evaluation metrics to ensure an extraordinary customer experience through customer satisfaction benchmarks. Strategically defining the overall customer experience to positiviely impact the student lifecycle beginning with their first interactions with us and extending beyond graduation to develop customers for life.

Served on the corporate leadership team to build a new organization resulting from the acquisition and merger of three school groups. In this rapid-growth environment, responsible for the strategy and development of foundational “people” processes built from the ground up, including onboarding, communication protocols, an integrated performance management process and associate recognition programs. Worked to integrate the cultures and business processes of three diverse, stand-alone companies into one unified, collaborative organization. Built an integration framework for the future acquisition and assimilation of two additional schools.

Responsible for the coordination, communication, and all administrative duties related to company-wide training. Scheduled training events, created instruction manuals, sourced and vetted outside service providers, and negotiated vendor agreements. Partnered with Executive and Senior Management to assess learning needs and the ongoing effectiveness of the company’s training and development programs.