amy deakin

 Accounts payable, accounts receivable, bank/credit card and HST reconciliation  Manage petty cash for 10+ programs, events and departments  Extensive monthly billing for child care and local men’s and women’s shelters  Managed Ontario Works benefits for trustee youth  Prepare bi-weekly bank deposits as well as cheque issuing for vendors and employee expenses  Front desk reception support including: directing incoming calls, general inquires, supply orders, email, fax, filing, manage staff appointments and schedules, manage social media etc.  Provide financial reports, invoices, receipts for charitable donations  Negotiate discounts, terms and service upgrades to ensure expenses such as telephone, utilities and other operational costs are as low as possible.

From entry level Income Tax Preparer starting seasonal position in 2013, to Office Supervisor responsible for coaching and scheduling for 6 employees, as well as addressing advanced client questions and concerns, to Regional Manager in London, ON of 5 offices and up to 25 employees. Some, but not all of my job requirements included:  Completed accurate and prompt income tax returns for an international income tax preparation company. Earning two significant promotions between seasons.  Followed strict privacy rules and maintained client confidentiality at all times  Maintained physical and digital organizational systems for client files, mail and faxes  Responsible for up to 25 staff members, including but not limited to; interviewing, hiring, training, support and scheduling  Managed 5 offices in the London area. Responsible for cash deposits, detailed record keeping, covering shifts due to illness or emergency and personally seeing to high profile clients  Resolve escalated client concerns and complaints ensuring complete client satisfaction

Delivered auto parts to local mechanics as well as light office administration and head of shipping/ receiving. As head of S/R I was required to prepare incoming and outgoing documents for parts, document and report damaged or inaccurate orders. prepare physical parts for shipping and keep detailed and accurate records of inventory. In addition, I was head of Health and Safety therefore responsible for insuring all employees were up to date on current regulations and to be contacted should there be an emergency or any questions regarding health or safety in the workplace.

* Front desk receptionist as well as office administrator and light Bookkeeper. Some. but not all duties included: *  Answered phones, directed calls and booked appointments; operated multi-line phone system *  Provided friendly and professional service to clients/customers *  Directed customers, answered questions and concerns *  Successfully managed sales and service during extremely busy periods *  Provided professional, knowledgeable, one on one service to clients *  Adhered to strict provincial and federal laws and ensured company expectations were met *  Followed privacy rules and maintained client confidentiality at all times *  End of day tasks including the security of financials, work place and client information *  Managed client inquires, appointments and data entry *  Maintained an organized system for client files, electronic and traditional mail and faxes *  Bookkeeping services for small businesses – quarterly/yearly sales, expense, HST and payroll

One year, full time General Arts & Science program dedicated to the study of Psychology. Completed courses include: Psychology of Addictions Psychology I Psychology II Human Relations Sociology of Deviance Social Psychology Specific Forms of Addiction Industrial Organization Psychology Reading and Writing I Reading and Writing II Activities and Societies: Journalist for school News paper, weekly Psychology column ranging in various topics with full creative control.

Correspondence completion of High School. Activities and Societies: Honour Role Award for self study program. Completed 13 High School courses in 10 months with an average grade of 78%.

Soon to be completing all 10 required courses to earn my Bookkeeping certificate. The 10 courses required are: *Business Taxation *Principals of Accounting I *Principals of Accounting II *Payroll Administration *Business Micro-Computers *Excel Spreadsheets *Personal Taxation *Cost Accounting *Simply Accounting *Small Business Management My final course I am currently completing is Cost Account and will be finished my Certification late March/ early April of 2016. Activities and Societies: Newspaper, writer for my own Psychology column.