Chia Yun Yu

• Lead client partnerships for a diverse portfolio of global brands, including Surfshark VPN, Acer, and Wargaming. • Oversee a high-performing team, driving initiatives that align with client goals and enhance brand presence. • Collaborate with Sales, Product, and Marketing teams to deliver cohesive and impactful influencer marketing campaigns. • Recently expanded role to include leadership of the Talent Management Department, focusing on team development and talent relations.

I'm in charge of making sure each team meets the needs of their clients and customers. And I handle client communications, finding solutions for them, and maintaining a positive relationship between both parties for future business ventures. Communicating with clients and gathering information about a project's scope, budgets, and timelines, and coordinating with other executives to discuss clients' project goals, progress, and outcomes. I am managing a team of account executives and account coordinators.

Communicating with clients and gathering information about a project’s scope, budgets, and timelines Meeting with other executives to discuss clients’ project goals, progress, and outcomes Developing budgets and timelines for clients and the company they work for Coordinating teams to meet project milestones Assembling new teams to meet clients’ or businesses’ goals Managing account coordinators for projects.

Creating and communicating a project plan, schedule, and budget Assigning tasks and deadlines Scheduling frequent check-ins Clearing roadblocks Escalating challenges when necessary Providing status reports to executives or the PMO Director Managing project scope QAing all project deliverables Contributing to client proposals and quotes Assessing and evaluating project success

Streamlined operational efficiency by implementing innovative marketing and sales strategies, including email-marketing campaigns. Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Creating bilingual social media marketing contents. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Answered an average of 10+ comments/messages online per day by addressing customer inquiries, solving problems and providing new product information.

Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Located and attached appropriate files to incoming correspondence requiring replies. Sourced and ordered office equipment and supplies. Helped distribute employee notices and mail around the office. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Entered numerical data into databases in a timely and accurate manner. Obtained scanned records and uploaded them into the database. Created effective messaging using language, graphics and marketing collateral. Created a successful search engine marketing campaign that utilized solid linking, technical and keyword, research tactics. Created key Internet marketing activities to acquire and retain new clients through email campaigns, affiliate education marketing, and social media.

Basic school work assisting. Developing age-appropriate socialization skills in children. Encouraging positive behavior and good manners. Identifying behavioral problems and developing appropriate strategies to address them. Attending staff meetings, conferences, and workshops. Holding regular parent-teacher meetings to address any issues, concerns, or parent complaints. Providing a pleasant, safe, and sanitary environment. Communicating with parents and providing updates on children’s progress.