amy-belle ruskin

* Used Progressor and Worksite to manage records of agents and fees * Ran 71-3 reports using our Excel database and the mail merge and Macro tools in Microsoft Word * Reported grant and validation instructions to attorneys and clients * Produced invoices * Managed the weekly diaries and sent reminders * Obtained and checked claim translations and filed at the EPO * Instructed foreign agents for European national phase entry * Reported Decisions to Grant to clients * Liaised with the Accounts department to ensure all charging is up to date * Sent post via Airmail and DHL

* Photocopied and handled confidential information * Took minutes at departmental meetings * Made and answered calls from businesses and consumers * Created chronological timelines of interactions with businesses * Listened to sales recordings and noted down legal breaches * Conducted background searches on businesses * Wrote and sent Letters of Warning to businesses when they were in breach of regulations * Gained a working knowledge of the 2006 Compensation Act and specialist websites such as Siteon and Companies House * Used Excel to collate data, Word to run mail merges and Outlook to organise mine and my fellow officers’ calendars. * Completed HP Records Manager training * Prepared and distributed audit packs * Booked travel and hotels for myself and other officers * Attended business audits * Mystery shopped claims management companies to detect issues of non-compliance

* Maintained and amended the format and content of patent, design and trademark records on Progressor * Provided ad-hoc formalities cover when needed * Logged incoming correspondence from the EPO, UKIPO and WIPO onto Progressor * Updated records in-house to keep a detailed track of the progress of trademark, design and patent applications * Provided training for other members of the team * Reported trademark certificates of registration and patent publications to clients and tracked the delivery online

Activities and Societies: I completed some work experience conducting psychological research on student's feelings about the school's new build.

Research Methods, Visual Perception and Attention, Brain Damaging and Ageing in the Attentional System, Adult Neuropsychological Syndromes, Parental Cognition and Psychopathology, Development and Disorder of Language in Children, Project on the Time Course of Visual Selection. Activities and Societies: Gothsoc, Sexpression, Howard League.