Amritash Tiwari

I am a Digital Transformation and ServiceNow professional with 13+ years of experience helping organizations solve complex business and technology challenges. I work at the intersection of business and technology, designing solutions that improve operations, customer experience, and service delivery across Telecom, OSS/BSS, and Enterprise Service Management domains.My core expertise is in ServiceNow Solution Design, with experience across ITSM, CSM, CMDB, and Now Assist. I help organizations simplify processes, automate workflows, improve service operations, and build better experiences for customers and employees. My work involves understanding business problems, defining the right solutions, and working with teams to deliver scalable and practical outcomes using ServiceNow.I have worked across key business processes such as Concept-to-Market (C2M), Lead-to-Cash (L2C), Order-to-Cash (O2C), Procure-to-Pay (P2P), Onboard-to-Retire (O2R), and Trouble-to-Resolve (T2R), helping organizations streamline operations, improve efficiency, and drive digital transformation.In the Telecom space, I have experience across OSS/BSS, Telecom Cloud, FTTx, leased line services, order management, provisioning, and service assurance. I understand the operational challenges telecom organizations face and have contributed to programs focused on process improvement, service modernization, and operational efficiency.Alongside ServiceNow, I have worked with platforms such as SAP BRIM, Workday, OutSystems, and Quickbase, supported by tools like ADO, ARIS, and Camunda for process design, workflow automation, and delivery management.I enjoy turning complex business challenges into practical, scalable solutions and helping organizations modernize the way they operate through ServiceNow, automation, and digital transformation.Key Areas: ServiceNow | ITSM | CSM | CMDB | Now Assist | Digital Transformation | ServiceNow Solution Design | Telecom OSS/BSS | FTTx | T2R | Service Assurance | Order Management | Workflow Automation | Enterprise Architecture | Solution Design | Incident Management | Case Management | Integration | SAP BRIM | Workday | ARIS | Camunda