amrita kelkar

* Develop and maintain the Salesforce Account for company Timesheets and employee records * Create reports and dashboards for certain business processes pertaining to customers * Maintain workflows and approval processes for the organization * Troubleshoot user errors, profile and security issues * Maintain user profiles, permission sets and field level security setting * Maintain and update documentation of various org wide settings and processes

* Worked as a part of the Controls team for programming and maintaining control logic for the Bloom * Energy Server (Bloom Box) operation in the Control logix environment. * Responsible for creation, mapping and testing of user interface screens for Bloom Box remote * operation * Maintenance and testing of control logic changes and monitoring system performance after code * release. * Supporting new feature requests, new code changes and communication networks

* Designed and built innovative Android Applications in Java. * Worked on different application design tools like App Inventor, Processing for apps development. * Worked on an intricate data visualization project for illustrating play scripts using Processing for the * School of Theater, Ohio University.

* Mentored teams of undergraduate students in the GLC program for doing research on international * projects such as uranium depletion in Iraq, microfinance in third world countries and pluralism studies * Was a part of Harvard’s pluralism project focussed on study of a Hindu Community

* Handle technical support communications across various Channels including email, phone, Twitter, Facebook * Provide Salesforce integration support for customers with specific requirements for their support center sites * Conduct webinars about Salesforce integration and also assist the engineeering team to troubleshoot SFDC specific errors * Assist customers with basic and advanced workflows and ensure their specific site requirements have been met * Maintain internal and customer facing support documentation