amparo ramirez

I was assigned to work with ten senior residents. The residents that I was tasked to take care of were mostly demented and it was my duty to make sure they were able to do their normal day to day activities. I assisted in bathing, toileting, dining and medication regimen activities as well as group activities to strengthen their thought process and memory.

I am in-charge of the overall presentation and cleanliness of the lobby. I am responsible for all guests, their needs and their happiness. I answer multiple phone lines and transfer them to the appropriate people. Making reservations for guests and groups alike are part of what I do. I also would have to make sure that guests are greeted with their names every single moment possible. My goal is to make sure all our guests have an extremely satisfying and comfortable stay in the hotel. As a guest service specialist, I am required to answer emails and report problems to the general manager and the front desk manager. I make sure all requests are met and guests are compensated for inconveniences made. Assisting the general manager and sales with clerical duties is also a part of my duty. My priority is to make customers happy, satisfied and unable to forget my smile.

I studied elementary and high school in a Catholic all-girls school in Cebu, Philippines. They have trained and embedded in me discipline, respect for mankind and authority, service as well as leadership during the 9 years of my education. Activities and Societies: Buwan Ng Wika Celebration - Singing Contest: Third Runner Up (2004) Buwan Ng Wika Celebration - Singing Contest Glee Club Member (4 years)

I completed a Bachelors’ Degree in Nursing in the year 2012. Over this four-year course I have learned to deal with clients from different age groups, study different diseases and their effect on life and health, and acquired skills in taking care of the ill and healthy individuals alike. I have a background in pharmacology, geriatrics, pediatrics, culture and more. I have had previous certification on first aid and CPR as well. Through my experience in dealing with different people, I have learned to understand human beings and the factors that affect their existence. Activities and Societies: Dental Mission 2009 in cooperation with PNP National Health Services (2009) Awit Sayaw (Sing and Dance) Trio Contest - Champion (2009) Capping and Badging Investiture Class of 2012 (2009) First Aid Training (2009) Commission on Higher Education National Academic and Cultural Festival (2009) Operation Tuli (Operation Circumcision) (2010) Student Body Organization - Third Year Representative (2010) Graduation and Pinning Ceremony (2012)