Amos Ngo

- Manage conference and banquet operations to achieve revenue targets - Conduct sales outreach via calls, emails, and client visits to generate business - Build and maintain strong client relationships through meetings and entertainment - Negotiate contracts for conference and banquet services - Organize site inspections and hotel tours for potential clients - Represent the hotel at trade shows and promotional events - Collaborate with regional sales teams and key account networks - Monitor competitors and develop effective sales strategies - Maintain relationships with corporate clients, event planners, and travel partners - Support planning and execution of events and promotional activities - Coordinate banquet operations and ensure smooth event execution - Liaise with reservations team on group bookings and room arrangements - Prepare Banquet Event Orders (BEOs) and Group Resumes - Maintain accurate records of events, menus, financials, and operations - Work with marketing teams to develop event materials and promotions - Identify new business opportunities and follow up on sales leads

- Events Coordination: Executes all functions of the meetings and banquet in preparing and distributing Banquet Event Orders (BEOs), ensuring all event details were accurately communicated to operations teams. - Client Coordination: Managed client inquiries, bookings, and follow-ups, stepping in to close deals to secure business with accommodating the requirements and needs of the client. - Site Inspections: Conducted property tours and site inspections for potential clients, showcasing hotel facilities and addressing client needs to secure bookings. - Communication: Acted as a liaison between clients, operations, and other departments to ensure seamless execution of events and bookings. - Negotiation: Ensure client needs and requirements to achieve budgets, satisfactions and terms of the deal. - Financial Administration: Processed invoices, tracked payments, and managed credit applications for client accounts. - Training and Onboarding: Trained new team members on sales systems and operational procedures to ensure departmental efficiency. - Planning: Assisting the events manager on event planning by menu and beverage planning, floorplan, summary of internal breakdowns allocations to meets client requirements.

- Sales Support: Assisted the sales manager by preparing proposals, contracts, and event orders, ensuring timely delivery and accuracy. - Client Coordination: Managed client inquiries, bookings, and follow-ups, often stepping in to close deals during manpower shortages to ensure departmental targets were met. - Site Inspections: Conducted property tours and site inspections for potential clients, showcasing hotel facilities and addressing client needs to secure bookings. - Documentation and Reporting: Maintained an organized filing system for client records, BEOs, and sales reports, and generated performance reports for management review. - Communication: Acted as a liaison between clients, operations, and other departments to ensure seamless execution of events and bookings. - Database Management: Updated and maintained client databases, ensuring data accuracy and timely follow-ups for repeat business opportunitie - Financial Administration: Processed invoices, tracked payments, and managed credit applications for client accounts. - Event Coordination: Assisted in preparing and distributing Banquet Event Orders (BEOs), ensuring all event details were accurately communicated to operations teams. - Training and Onboarding: Trained new team members on sales systems and operational procedures to ensure departmental efficiency.

- Conduct sales visits, prospecting calls, sending emails and extends invitations to clients to promote and visit the hotel. - Manage client inquiries and track sales leads from travel agents and corporate on rooms sales and group with events. - Entertain clients with the object to secure business or strengthen rapport - Maintain the customer relationship management (CRM) system. - Coordinate room reservations and group bookings, group resume. - Prepare sales reports and analysis. - Collaborate with the sales team to develop and implement sales strategies. - Coordinate site inspection for potential clients. - Negotiate room rates and meeting packages to sell the hotel facilities and services. - Conduct competitors market research.

*Administrative - Prepare sales proposals, contracts, proforma invoices and presentations. -Manage client inquiries and track sales leads. -Maintain the customer relationship management (CRM) system. - Coordinate room reservations and group bookings, group resume. - Handle modifications and cancellations of reservations. - Prepare sales reports and analysis. - Provide general administrative support to the sales team. * Supportive - Conduct sales blitz / calls to promote hotel services. - Collaborate with the sales team to develop and implement sales strategies. - Coordinate site inspection for potential clients. - Stay knowledgeable about hotel facilities, services, and promotional offers. - Utilize the hotel's customer relationship management (CRM) system effectively. - Coordinate BEO and events organisation

- Attending to enquiries of advertising and promotional spaces - Prepare and issue licence agreement to event organisers / clients - Website and social media posting of events happenings - Planning campaigns, contest for festive / special day - Preparing and write-up proposal / memo for campaigns

- Oversee and managing cafe operation - Managing and arrange the staff daily roles and tasks - Ensure the quality control on food and beverages - Customer service and service recovery

-Industry-based project which related to human resources gamification. By having this project, I work as a group with my teammates on coming out a title "Join Eastin in a Click" that concept on mobile recruitment on relating games into the recruitment process.

- Barista and floor waiter - Stock management - POS cashiering system

Internship trainee as in operations departments: Food and Beverage Department - All day Dining - Bar Housekeeping Department - Rooms Division