amol thamke

* Identification of Adverse events, product complaint or medical enquiries for client’s medications. * Performing quality control of calls and cases to ensure information reported to client is complete and accurate. * Documentation of Product complaints and Adverse events to ensure completeness and accuracy of documented information. * Verify and capture product complaints and adverse events. * Quality Audit of product complaints and Adverse event reporting form. * Providing feedback for accurately documenting Product complaints and adverse events. * Quality Audit of the calls and submission of the completed AEM form within timelines. * Performing audio review of Product complaints and adverse events.

* Handling calls from customers and Healthcare professionals. * Identification of adverse events, product complaints and medical enquiries. * Documentation of adverse events. * Documentation of product complaints.

* Developing sales strategy. * Promoting sales for company products * Ensuring availability of product

* Developing sales strategy. * Promoting sales for company products * Ensuring availability of product

* Responsible for day to day activities, process flow and to lead the team from front. * Direct the work within team including weekly roster and leaves. * Client interaction on products complaints and responding client queries. * Ensuring timelines and deliverables met as per client requirements. * Reporting to the manager on performance status and escalations. * Ensuring team’s performance, managing assessment and development of team members. * Help, advice and guide the team when required. * Retention of manpower. * Updating product knowledge and setting benchmarks for the team. * Team coaching and motivating team for improving performance. * Coordinating with support staff for process improvement. * Handling RCA CAPA. * Handling client escalations for Product complaints and adverse events. * Responsible for monthly client reports and internal report publishing. * Ensure the team is aligned to the goals set & provides exemplary support to the customers. * Identify competencies in the team & assign responsibilities accordingly.

* Responsible for task assignments , process flow and to lead the team from front. * Direct the work within team including weekly roster and leaves. * Responsible for motivation and retention of manpower. * Ensuring timelines and deliverables met as per client requirements. * Reporting to the manager on performance status and escalations. * Ensuring team’s performance, managing assessment and development of team members. * Help, advice and guide the team when required. * Ensure the team is aligned to the goals set & provides exemplary support to the customers. * Manage inbound & outbound call center team associates who provide Customer/ Technical Support. * Managing assessment and development of team members. * Identify competencies in the team & assign responsibilities accordingly. * Handling Supervisory calls and escalation. * Act as an interface between the operation team and the operations manager.