amol kulkarni

manager technical infrastructure management

About

Experienced Information Technology Infrastructure Manager with a demonstrated history of working in the IT and services industry. Skilled in Requirements Analysis, Technical Support, IT Infrastructure Management, IT Service Management, and Servers. Resourceful technology professional with a Master of Science (M.Sc.) focused in Information Technology.

Country

india

City

pune

Industry

information technology and services

Skill

it infrastructure management, it service management, it operations, technical analysis, network administration, system administration, it helpdesk management, help desk support, windows, servers, operating systems, bpo, technical support, windows server, networking, transition management, vendor management, microsoft sql server, team management, requirements analysis, infrastructure

Experience

it infrastructure architect

insync healthcare solutions

2018-4 - Present · 8 yrs 6 mos

manager it infrastructure

collabera india

2017-4 - 2017-12 · 9 mos

manager technical infrastructure management

tech mahindra

2019-9 - Present · 7 yrs 1 mo

it facility manager

the great eastern shipping co. ltd

2010-4 - 2013-5 · 3 yrs 2 mos

* Manage the entire IT Infrastructure for the Institute. * Supervise the IT helpdesk and team of System Administrators. * Manage installation and technical support for customized applications such as Ship Simulator Modules, CBT Modules & Accounting Systems. * Impart training to cadets on Computer Hardware, Networking and applications. * Database Management activities that include Backup & restore and Data Migration. * Point of contact for application users and system administrators for IT support requirements. * Co-ordinate with Vendors for procurement of Systems, Network equipment, Peripherals and consumables.

system administrator

ubics

2005-4 - 2010-3 · 5 yrs

* Desktop Support (Hardware & Application level). * Conduct investigations related to Airline business processes. * Installation and technical support for customized applications such as Ticketing & Sales systems, Reporting Utilities, MIS Tools, IVR, SMS & Auto Dialer applications. * Manage OS installation and upgrades. * Remote management of Application & Database Servers. * Database Management activities that include Backup & restore, Data Migration and Job Scheduling & Monitoring. * Point of contact for application users and system administrators for IT support requirements. * Manage the internal IT Helpdesk. * Co-ordinate with clients for any external support required.

manager - it services

konecranes

2013-5 - 2014-1 · 9 mos

* KONECRANES SHARED SERVICES INDIA PVT. LTD. (www.konecranes.in) * Manager IT Services (Client: Konecranes Group) * Acting as SPOC for Global Delivery team & supervising the IT helpdesk team. * Handling day to day operations on roster planning, reporting, escalations etc. Identifying new strategies and ideas to improve * productivity and customer satisfaction. * Following up on SLA and KPI's. Dexterity in People Management & handling day to day issues. * Executing and implementing processes- Incident Management, Problem Management &Transition Management. * Coaching the team and acting as mentor whenever required as well as monitoring outcomes of Audits and fixing the gaps.