ammar zafar

chargeback analyst

About

Experienced IT professional with a demonstrated history of work in Healthcare IT and Telecom. Skilled in Customer Development, Data Analytics, Business Intelligence and Digital Services. Strong Engineering background from Ghulam Ishaq Khan Institute specializing in Electronics.

Country

pakistan

City

pakistan

Industry

information technology and services

Skill

microsoft excel, leadership, microsoft powerpoint, research, project management, supply chain management, business analysis, c++, arduino, verilog, python, teamwork, mixcraft, creo parametric, 8051 microcontroller, mide, atmel avr, atmega, business communications, data analysis, business intelligence, tableau, microsoft power bi, pro tools, technical troubleshooting, power bi, business communication, data analytics

Experience

intern - mfs and digital

jazz

2019-4 - 2019-6 · 3 mos

* Responsible for on-boarding Jazz Cash clients for Payment Gateway Solutions. * Conducted Verification of legal documents. * Acted as main POC between Technical team and Mobilink Micro Finance Bank team responsible to Initiate the Jazz Cash Integration process on Client's website. * Digitized and transformed the on-boarding process by creating online video tutorials for Clients.

digital marketing intern

plan9 - pitb's tech incubator

2017-8 - 2017-9 · 2 mos

Worked in Data Mining and Analytics - Used Facebook for business to extract profile Data in order to project Advertisements

intern

ptcl.official

2017-6 - 2017-7 · 2 mos

* Worked as a Transport and Switching section intern * Understood the way PTCL operates and researched on technologies being used. * Studied Network Topologies and their spread throughout Pakistan. * Learnt functionality of Network Elements.

assistant application analyst

curemd

2018-7 - 2019-9 · 1 yr 3 mos

* Using Business Intelligence tools like Tableau and Power BI to perform visual data analysis in the Client Services department. * Mining, Cleaning, Analyzing Data and Creating Dashboards. * Technical Troubleshooting * Resolving client queries and escalating issues to developers. * Training Clients * Creating Change Requests based upon Client requirements. * Account Manager to several Clients in the Post Implementation phase. * Working with third party service vendors to resolve client concerns. * Identified major erroneous workflows in CureMD's virtual assistant "WalkMe".