Ami Ulici

Responsibilities included running the company, teaching and consulting CEOs, facilitating and organizing leadership courses, website design, promotional material design, organizing and planning events, re-designing and producing (printing) leadership tools.

Working for a contracting company that provides construction and renovation services in the lower mainland. Completed all company bookkeeping for two year end taxes. Managed tile repair projects. Scheduled workers and ensured the work was brought to completion. Helped the company become more organized, efficient and effective in its dealings with clients. Successfully advised on a variety of business dealings: what projects to undertake, how to price projects to ensure the best value for the company and for the client, how to deal with difficult clients, employees and contractors.

Organize, prioritize and manage a high-volume workload in an environment that requires multi-tasking and includes frequent interruptions. Receiving incoming phone claims inquiries, addressing questions and concerns by providing the relevant information. Opening new claims and gathering the necessary information for the claim. Closing claims and collecting recovery from builders.

Worked for a retail tiling company that provides tiling supplies and tile installation services. Helped the company become more organized, efficient and effective in its dealings with clients. Successfully advised on a variety of business dealings: what projects to undertake, how to price projects to ensure the best value for the company and for the client, how to deal with difficult clients, employees & contractors. The company has experienced a substantial increase in profit, growth and ease of operation as a result. Played a critical part in creating clear expectations and goals for the company, which led to a more focused approach, higher profit and less stress. Helped the company establish and strengthen its reputation in the lower mainland as a company that performs outstanding quality and excellent customer service. Wrote professional and successful collection emails (amount due was paid and the business relationships were strengthened as a result). Wrote contracts between the company and clients, clarifying agreements and legally protecting the company. Wrote professional quotations, invoices, and contracts to prevent the company from suffering unnecessary losses.

Sold lighting products to interior designers, contractors, electricians and homeowners. Designed systems which increased efficiency and effectiveness of operations and sales. Handled an inventory of thousands of products effectively. Increased productivity by making essential information more readily available. Provided excellent customer service and follow-up with customers in regards to their inquiries and back-orders. Wrote up contracts between the client and the company, ensuring the company would not be liable Staging and decorating the showroom. Responsible for placing and taking care of customers' orders. Covered receptionist duties occasionally. Cash transactions and customer relations.