Er. Amit Kumar Mishra

Techzenure is a professional services company with offices in US, UK, India & Singapore. We are specialized in IT management and consulting. With acclaimed commitment and radical prudence we have been providing assistance to many fortune 500 companies. We are a leading technology solutions provider for enterprises of all domains. We strive to provide innovative and reliable solutions that help our clients stay ahead of the market. Our organization takes a surgical approach to client satisfaction, while maintaining a perfect balance with the employee satisfaction.

Telangana IT Association (TITA) was started in the year 2010 by IT Veterans who hail from Telangana region. TITA is Non-Profit & Non-Governmental Organization (NGO) working for welfare of Telangana IT Students, IT Employees & IT Employers. Mr. Sundeep Kumar Makthala is the founder & president of TITA. TITA structured as TITA – Employees Wing, TITA – Students Wing, TITA – NRI Wing, TITA – CEOs Wing. This is an official facebook group for TITA.

• Collaborating with CEO in setting and driving organizational vision, operational strategy and hiring needs along with growth of app • Being second in command in company , translating strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning • Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met • Ensuring effective recruiting, onboarding, professional development, performance management, and retention • Adhere to company, federal, state, and local business requirements, enforcing compliance and taking action when necessary • Designing and implementing business strategies, plans and operations • Establishing policies that promote company culture and vision • Overseeing operations of the company and the work of executives • Setting up comprehensive goals for performance and growth • Evaluate performance by analyzing and interpreting data and metrics • Assisting CEO in fundraising ventures • Participating in expansion activities (investments, acquisitions, corporate alliances etc.) Responsible for • Analyzing internal operations and identifying areas of process enhancement • Developing actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in tandem with the CEO • Directly oversee operations, HR, and accounting, and partner with the CEO on sales management to budget for sufficient investment capital to achieve growth targets over the near term • Aggressively managing capital investment and expenses to ensure the company achieves investor targets relative to growth and profitability • Monitoring performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting

Our business model focuses on core values of Integrity, Responsiveness, Commitment and Teamwork to ensure long-term strategic relationships and repeat business from our happy loyal customers. We as ProPhoenix Soft proudly claims to be the youngest ISO 9001:2015 certified & one of the leading IT Solution Provider company, partnered with the giants like Microsoft, IBM, Dell, HP, Lenovo, Cisco & many more products and solutions extensively into the IT industry. We are large enough to be resourceful and small enough to be flexible, making us one of the most dynamic and highly adaptable IT service companies, thereby empowering enterprises for even greater success tomorrow. ProPhoenix Soft a leading 360-degree solutions provider for end to end IT requirements along with Cloud and Mobility solutions. We are a provider of Azure Cloud Service, IT consulting and Software services to organizations all across India having branches in all metros providing a range of services from IT infrastructure management to Quality Assurance of Software / Hardware Products and Cloud Migration. We are having our customer footprints in various verticals like BFSI, ITeS, Education, Real Estate, Pharma, Manufacturing, Media and Entertainment. We offer our value adding services such as: - Azure Cloud Services and Subscriptions - Dynamics 365 and Office 365 Services and Subscriptions - Licensing, implementation, migration & hardware (Laptop/Desktop/Server) Services for all MICROSOFT / DELL/HP/CISCO/REDHAT/ADOBE and few mores. - Custom application development - Re-engineering and system integration . We are happy to assist all organization in any IT Software & Hardware ND TO END Services.

• Building digital marketing roadmap • Measuring ROI and KPIs and prepare budget • Developing specific campaigns to create and maintain high levels of customer interaction • Monitoring the content marketing and designing teams to create suitable content for each stage of a customer’s digital journey • Managing & Monitoring all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency • Oversee our social media accounts • Managing and improving online content, considering SEO and Google Analytics • Forecasting sales performance trends and act proactively to increase the market segment • Reviewing and optimizing the design and content of all online assets including the company website and social media pages • Planning and controlling of the digital marketing budget and spend by allocating budgets to different channels • Using A/B testing to optimize digital marketing performance • Analysing the results and effectiveness of campaigns to deliver actionable insights and recommendations and generating monthly reports on the digital marketing portfolio • Working on Search Engine Optimization • Regularly monitoring user analytics and using these insights to drive strategies to secure downloads and improve customer engagement • Ensuring that marketing and communications efforts adhere to agreed timelines and managing expectations with various stakeholders • Liaising with Product, Design and Sales directors to increase client satisfaction through cohesive strategies • Motivating digital marketing team to achieve goals • Monitoring competition and provide ideas to stand out • Build, plan and implement the overall digital marketing strategy • Manage and oversee different digital marketing channels • Tracking SEO and Google Analytics data an make complex analysis • Building an inbound marketing plan • Anticipating sales performance trends • Researching competition, investigating benchmarks and providing suggestions for improvement

Build strong working relationships with the Business Delivery Managers and their respective Service Delivery Managers. Processing Purchase Orders & Invoice . Act as an authority and promoter of the brand, ensuring consistent brand expression through all client touch points, both external and internal. Handling Social Media Marketing (Facebook, Twitter, LinkedIn, YouTube, Blog, Blogger, Tumblr, Pinterest, Google Plus, WordPress, etc). Facebook & LinkedIn Ad Campaign. Single point of contact for Office Administration, License,Event Management & all Vendor related concern. Collecting information from the HR team on the events to be organize. To ensure all Audits take place smoothly and all statutory requirements by law applicable to the branch are met appropriately. Successfully exhibited excellence in effectively handling cost effective solutions; achieved significant savings through effective and innovative solutions. Astute in coordinating with the vendors, negotiating price, creating contracts, execute IT agreements and the best deal for the organization at the best possible price. Purchase / Procurement: Directing development and implementation of key procurement strategies / contingency plans and ensuring that plans are aligned with all contractual & statutory requirements for Operation & Maintenance activities. Identifying new potential vendors for strategic sourcing. Preparing business plan,estimation, comparison & forecasting for subcontract cost & capacity based on marketing intelligence. Inventory / Material Management: Tracking & maintaining inventory levels in the office for all items required, thereby ensuring optimum use of inventory; spearheading the control of incoming / outgoing materials. Processing orders to ensure quick & correct dispatch on time; ensuring accurate invoicing of order to avoid legal hassles. My Performance Metrics: • Client happiness • Client loyalty • Brand identity

To Build a good relationship with the Hiring Manager / Client. Discuss and Understand the Requirement, in-line to the expectation of the Business Unit Manager. Market Analysis to know the availability. Discuss on the transparency of the Outsourcing / Contract Staffing model and the Payroll methods. Developing and Managing of Clients. Process Integration. Business Analysis and Consulting. Market Research. Product Launch. Training & Development. Freshers Hiring though Campus Initiative. Business Development. Reconciliation of Accounts. Establishing Tie – Ups & Dealers Network. Leads Generations – Data base. Strategic & Planning. Minimizing Operative Expenses to increase the Profitability. Quick Recoveries of Balance out standings. Handling Corporate Clients & Referral clients. Good / Vast Experience in Managing Team. Learning & Developing – Ability to quick learn the concept and effectively implement them. Taking additional Responsibilities & new assignments ****** 1+ years on Computer Hardware, systems/Networks administration, UNIX/LINUX, WINDOWS 2+ Years on VOIP, SIP Gatekeepers, Gateways/Routers, on E1/T1, ISDN, PSTN, GSM integration 2+ years on Sip Exchange Router , Asterisk, AGI/perl/php/C scripting 2+ years on Vicidial Call Centre Suite Installation/maintenance/configuration of linux systems/servers VOIP Gatekeepers/Phones/devices. Small, Medium, Large Scale deployments of Asterisk, SER, Asterisk@home/Trixbox/FreePBX. Inbound/outbound/predictive dialing solution for small and large call centers based on VICIDIAL Asterisk Based SOHO / Corporate EAPBX (converged solution EMail + IM + VoIP + PSTN + Fax) Asterisk installation/configuration/Customization, Dial plan programming, AGI/perl/php scripting Vicidial Install, Vicidial Support, Vicidial Configuration and Customization Sale & Support for Digium,, E1 PRI / PSTN FXO FXS / TE110, TDM400, X100P Telephony Cards

Identification and recording an interface Creating an interface agreement. Agreeing / Resolving Conflict. Monitoring the status. Reporting the status. Closing the interface agreement. Manages the Client Services Coordinators (creates staff schedules, manages workflow, handles staffing and employee issues, enforces departmental policy and procedures. Accurately performs registration process for new and existing clients . Schedules appointments according to established procedures Make reminder calls to clients . Ensure that all Service Representatives have up-to-date benefit information. Ensure all Service follow-up methods and procedures are complete and meet time standards. Develop and train senior staff to provide a high level of support. Create method to provide feedback and Quality Assurance on identified errors. Assist with Client Services as needed. Capture and report on all Service measurements, production and turnaround time metrics. Consult with client about their service needs or their wants. Troubleshoot services to best fit their needs and expectations. Taking Campus Inniciatives

As a Manager Operation & IT I was involved in the following areas: Manpower planning, Recruitment, Selection, Induction Function, Involved in total internal as well as external operations. Corporate Meeting – Power Point Presentations. Conducting on campus, off campus & Job Fairs for Diploma & ITI students Managing around 6000 manpower working in different clients, Involved in recruiting IT & Non IT people from PAN India, Involved in total internal as well as external operations. Handling client like MRF, PEPSI, Cadbury, Carlsberg, HBL, Reliance, Dr. Reddy’s, Parle Agro, DelEx etc. Corporate Meeting – Power Point Presentations. Handling Corporate Clients & Referral clients. To ensure the punctuality and regular attendance of the staff. To ensure proper housekeeping, safety and security of the properties. To keep the custody of the duplicate keys. To ensure that all relevant insurances for the branch are in place e.g. Vehicle insurance, Cash in Transit, Cash in Safe etc. To check all incoming mails whether addressed by name or designation, except those marked ‘Personal’ and/or “Confidential”. To ensure proper maintenance of leave/ service /contract records of each employee. To deal with the appropriate authorities on all matters regarding the office premises. To ensure timely submission of the documents to various agencies as required. To inform HQs in case of any malpractices or changes in the laid procedures or protocols. To ensure timely submission of various periodical reports, highlights of the previous months reports. To allocate staff responsibilities for efficient and effective implementation of the operational plan / accounting / administrative work. To maintain cordial relation and discipline. To initiate disciplinary action as per the laid down procedure if necessary. .

• I organized a rock show ‘SUPERNOVA’1st time in Orissa in association with Sambad no 1 local news paper & Radio Chocolate 104 fm. • Also organized 1st anniversary of Mediear . • I organized Fashion Show in Orissa . • I organized also 2nd rock band show ‘Amplitude’ in Orissa in association with Big 92.7 FM & a local satellite channel. • ORGANIZED FASHION SHOW: DJ Light by launching of Sumo Victa at Plaza. • ORGANIZED live visualization & sound light with open stage on research program at INFOSYS. • Organized inaguration program for Palio stile on July 16. • Organized Annual program of KEC on 14th Dec. and 15th Dec. • ORGANIZED “AKANKHYA-07,08,09 Annual Function of GITA. • ORGANIZED PROGRAM in 31st 2006 at Rourkela with Dance Troop of MOON DAS. • ORGANIZED 2nd ROCK BAND show ‘Amplitude’ in Orissa at Bhubaneswar & 5th Rock Show in India on 27th July 2008. • Organized 1st BPUT annual meet in association with Local TV at Bhubaneswar.