Amit Desai

Working as Head - Information Technology at Essar Constructions India Limited. Owning responsibilities of end-to-end IT Applications / IT Infrastructure Operations and IT Projects Management. Responsibilities includes but not limited to IT Delivery, Administering IT Projects, Operational Support, Resource and Team Management, Stakeholder Management, Vendor Management, Business Engagement, IT Governance and Audit, Budget Management, etc.

Project Management: IT Infrastructure Operation and Management: IT Operations and Service Delivery. Key Deliverables and Accountabilities - • Execution Excellence – Project Management, Tools and Techniques, To ensure MOS is followed as per guidelines - PQA, OEF, MRP, Project Reports and Execution Process. Team efficiency, utilization, cadence and compliances. • Financial – Achieve Revenue, Profit margin improvement, Change order, Cash flow. • Technical Excellence – Team technical goal achievement, new services / product / ideas, contribution in margin improvement thru team’s technical delivery. • Customer Satisfaction – To ensure customer feedback after timely completion of project execution, delivery and all activities. Avoid escalation by customer / escalation management in terms of dissatisfaction and reporting. • People Growth – Billable utilization for projects and services. Timely completion of project execution, delivery and all activities. Team’s goal setting and performance assessment and other compliances like adhering timesheet compliance, process and policies compliance etc. Developing the team into technical training, soft training and tracking them to get training and certification. • Behavioral Goal – Standardization of process and policies within the department. Individual and team behaviors in terms of internal and external customer satisfaction, response to internal and external customer and within team. Issue resolution and problem solving approach. • Development Goal – Self skill development, team technical and soft skill development. Overall business development contribution.

Key Deliverables and Accountabilities - • Ensure availability, scalability and accessibility of all IT systems • IT Infrastructure Management, Execution and Technical Support • Coordination and Management with System and Network teams for business requirements and support activities. • End User Service Delivery Essar Steel India for Hazira, Vizag, Odisha etc. • Project Management, Adherence & Executions • Business Coordination for Robotics Projects – Coil Marking Robot and Auto Scarfing Robot • Systems and Service desk operations, execution, team management and technical support • Ensure availability, and accessibility of all IT systems 24x7 • Ensure Project Delivery and IT Policy implementations and adherences • Vendor management and coordination for supporting the business SLA’s. • Monitoring and managing end users requirements and escalations

Key Deliverables and Accountabilities - • IT Infrastructure Projects management and execution • IT Infrastructure Service Desk Support for Essar Steel India Ltd., Hazira • Ensure availability, scalability and accessibility of all IT systems • Ensuring IT systems up-time, 24*7 availability and performance • IT Infrastructure technical support • Team / resource management • End User Services and Support • IT Asset management

Key Deliverables and Accountabilities - • Managed team size of 45 resources for service desk operations and end user support. • Ensuring performance, availability and accessibility of all IT systems for 24x7 • Achieve development, adherence and execution of an IT policies, strategy to derive maximum output by giving cross functional responsibilities. • Technical support and solutions to team. • Ensure Project Delivery and IT Policy implementations and adherence • Supporting the business SLA’s • Service desk operation, management and technical support to team and end users • Monitoring and managing end users escalations • Ensure self and team development, team performance monitoring, review and enhancement. • IT asset management

Head IT Department of the Bank having 24 branches spread across the Gujarat. Key Accountabilities and Deliverables - • Ensure availability, scalability and accessibility of all IT systems 24x7 • Support and Maintenance of 25+13 IBM Servers and Backup Servers having Microsoft Windows Server 2003 • Database Administration for Oracle 8i Database • Support and Maintenance of 100+ clients with Microsoft Windows XP and Windows 98. • Installation, Configuration and Maintenance of LAN setup across the bank connected with Cisco Routers, Leased lines and ISDN lines setup • Implementation of IT policies • IT Procurement strategy to derive higher value out of the Capex investments Major Projects Executed: • Core Banking system software evaluation and implementation • Central Database Server implementation with online backup solution

Key Accountabilities and Deliverables • Managed team size of 25+ resources • Achieve development and adherence of IT policies, strategy to derive maximum output by giving cross functional training and responsibilities. • Strategy to derive value added support for all esteemed customers like Surat Municipal Corporation, Income Tax, Co-operative Banks etc. • Ensure self and team development by providing training. • Technical support and solutions to team. • Technical support to team for computer hardware, network administration and trouble shouting server O/S like Novell Netware 4.X server, Windows NT 4.0 server, Windows 2000/2003 servers, support for IBM, Compaq and HP Servers.

Key Accountabilities and Deliverables - • Site In-charge for IT services and support to The Surat People's Cooperative Bank Limited. having 19 branch across the South Gujarat. • Ensure availability, scalability and accessibility of IT systems 24x7 • Strategy to derive value added support for all 19 branch of the bank. • Technical support for computer hardware, network administration and trouble shouting, server O/S like Novell Netware 4.X server, Windows NT 4.0 server, Windows 2000/2003 servers, support for IBM, Compaq, HP Servers. • Technical support and solutions to team. • Business development and AMC solutions for the customers.

Key Accountabilities and Deliverables - • To ensure IT Infrastructure technical support for all the customer’s IT systems. • Value added support for the customers of Government Sector like Surat Municipal Corporation and Banking Sectors like SBI, CBI etc. • Technical support for computer hardware, network administration and trouble shouting, server O/S like Novell Netware 4.X server, Windows NT 4.0 server, support for IBM, Compaq, HP Servers. • Technical support and solutions to team. • Business development and AMC solutions for the customers. Key Project delivered and major activities roll out - • Computerization and IT service implementation for - State Bank of India with its 6 branches - Central Bank of India with its 4 branches - The Prime Co-Operative Bank Ltd., with its 6 branches - The Udhna Citizen Co-Operative Bank Ltd., with its 3 branches. • Ensure availability, scalability and accessibility of IT systems for above all esteemed Banking sector and Government Sector customers for 24x7. • Achieved recognition of “Best Technical Support Engineer”

Key Deliverables - • To ensure IT Infrastructure technical support for all the customer’s IT systems. • Value added support for esteemed customers like • Reliance Industries Ltd., Hazira, Surat – On site for 4 Months for Technical Support of hardware, networking, software, email systems, etc. for 250 computers. • Larsen and Toubro, Hazira, Surat – On site for 8 Months as “Facility Manager” for Facility Management System and Technical Support for computer hardware, network administration and trouble shouting, server O/S like Novell Netware 4.X server, Windows NT 4.0 server, Novel GroupWise email system, support for Wipro Servers.

Key Deliverables - • To ensure IT Infrastructure technical support for all the customer’s for their IT systems. • Technical support for computer hardware, network administration and trouble shouting, server O/S like Novell Netware 4.X server, Windows NT 4.0 server.