Amit Sharma

Key Responsibilities  Servicing on all Sales & basic lifecycle management queries  Working with cross functional teams for better resolution of merchant queries.  Cross-sell of PayU Products to merchants  Role Involves reaching out to all merchants on daily basis for business continuation, drop, uplift and more with issue resolution and reconciliations  Identify leads in segment, i.e. government, education and utility; and work towards signing them with PayU for payment gateway products  Manage existing accounts to ensure revenue levels are grown and product array widened, through cross sell  Work closely with regional business lead in strategic and tactical planning for the region  Conduct product presentations, demo, commercial negotiation and agreement closure.  Act as first point of contact from business team for merchant queries  Work with internal stakeholders in ensuring customer satisfaction with PayU product & services  Achieve allocated quarterly and yearly targets for sales in dedicated region

Foray, Introduce and onboard targeted Travel Agents across preferred Geographies • Ensuring training, platform walk-through for the MyPartner platform • Develop strong relation with the partners by conducting regular calls/Video connects • Discuss market scenario and educate him on benefits by working with MyPartner • Ensure quick response time to partner queries • Act as consultant to partner to grow his business and deliver healthy NPS

Key Responsibilities  Connected and engaged with pre-generated leads through outbound calls, averaging 80-100 calls per day  Reached out to new customers and effectively communicated the benefits of Naukri FastForward services  Initiated repeat sales by following up with existing customers through phone calls  Developed a comprehensive understanding of products and services to make tailored recommendations based on customer needs  Consistently met or exceeded daily and monthly targets for call volume and sales  Successfully achieved sales targets through acquiring new customers and ensuring growth and revenue from existing customers.

Key Responsibilities  Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them.  Execute the Brand Customer Service standards to meet or exceed customers’ expectations  Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values  Use Seasonal Brand and product knowledge effectively during sales interactions  Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand  Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor  Complete cash register transactions quickly and accurately  Minimize loss in both, the stockroom and the sales floor  Perform all store operations in a safe, effective and efficient manner  Collaborate productively and respectfully with team members  Seek coaching and learning opportunities to continually improve your performance