Amit Narula, Google, ex-IBM

As the leader of product operations for YouTube TV, NFL Sunday Ticket, and other premium offerings, I have successfully driven the execution of multiple high-impact product launches. These launches have collectively contributed to over $10B in annual revenue. By integrating advanced AI/ML technologies like Supervised Fine-Tuning (SFT) and Reinforcement Learning through Human Feedback (RLHF), I have advanced YouTube’s large language model capabilities, significantly enhancing creator tools and product features. I also spearheaded the introduction of features like Highlights, Key Plays, and Multiview on YouTube TV, improving the viewer experience and driving engagement across sports and entertainment content. Additionally, my efforts in automating content accessibility using Gemini AI have not only improved platform accessibility but also delivered $40M in projected cost savings. Other key highlights: - Scaled YouTube TV’s subscriber base from zero to 8M within six years, generating $8B+ in annual revenue through innovative product and marketing strategies. - Managed a $150M+ cost center at Google, overseeing 1K+ third-party vendors and ensuring optimal resource allocation to support global product growth.

In this role, I led the offshoring of Ads performance and troubleshooting operations for Google’s large-scale clients. I optimized workflows and enhanced service capabilities to ensure seamless knowledge transfer across offshore teams, improving service levels globally. My work led to a 20% reduction in cost per contact by streamlining vendor management processes and adopting automation tools, which contributed to overall operational efficiency. I also oversaw 500+ third-party vendor contractors across two global partners, managing performance tracking and contract negotiations. - Increased customer satisfaction from 92% to 96%+ and improved quality scores by 3% within one year at Googlee, driving substantial customer loyalty. - Improved operational SLA compliance from 60% to 90%+ at Google, while increasing quality from 96% to 99% through AI-driven optimizations.

As the head of global ad review operations, I ensured policy compliance across billions of ads across multiple platforms, including Search, YouTube, and the Play Store. I led the review of up to 100M ads per week, overseeing 40+ language teams and refining moderation workflows to ensure compliance with evolving platform policies. I was instrumental in expanding the outsourcing of ad review operations, driving automation improvements and streamlining offshore processes, which resulted in increased efficiency and scalability.

I led the seamless transition of two multi-million-dollar projects, managing the full project lifecycle from business development to steady-state delivery. I collaborated with cross-functional teams to define project milestones, ensure operational readiness, and oversee the hiring and IT infrastructure setup for successful go-lives. This role honed my ability to manage large-scale transitions and mitigate risks while driving operational excellence.

I was pivotal in establishing a Center of Excellence for sales support in India, developing operational frameworks and implementing best practices to enhance service delivery. My initiatives in process optimization and automation led to $1.2M in productivity benefits, streamlining workflows and driving significant cost savings.

3-weeks of International immersion during the MBA course of SP Jain, Mumbai