Amit Khandelwal

Driving growth, building high-performance sales & marketing teams, and opening new markets for Diligent Global. As CRO, I lead end-to-end revenue strategy and execution, with a focus on scaling our SAP, AI, and Managed Services portfolio across North America, Southeast Asia, India, and the Middle East. I’m focused on building a modern sales and marketing engine that combines digital demand generation, account-based strategies, and strong partner ecosystems to drive pipeline and revenue acceleration. I also spearhead the expansion into new geographies and industry segments, ensuring Diligent is well-positioned to deliver measurable business value through our IP-led solutions—User Access Shield (UAS) for compliance and SoD, Smart Code Migration for faster SAP modernization, and FlightOrder, our next-gen automation tool for airlines industry. With a customer-centric approach, my goal is to establish Diligent as a strategic transformation partner for enterprises navigating complex digital and compliance landscapes.

As the Head of Cloud Success Services for SEA, I focused on maximizing customer lifetime value by leading customer engagement throughout the entire solution journey. This included building the pipeline, driving negotiations, ensuring timely deal closures, managing project delivery, facilitating go-lives, and overseeing renewals. I also led the expansion of our solution footprint through cross-selling and upselling in the Southeast Asia market. My efforts resulted in exceptional outcomes, such as exceeding services bookings, maintaining license churn below budget, and incubating programs that enhanced the customer success journey for our clients, while also promoting employee satisfaction and revenue growth.

I led the Services business on a growth and predictable trajectory by consistently championing collaborative engagement across Account and Services teams. I fostered a culture of synergy and a unified approach to delivering customer success. By enhancing communication and cooperation, I developed more cohesive and effective strategies that directly impacted customer satisfaction and experience. I achieved business results in booking revenue and profitability by leading multi-million-dollar service deals across countries. I expertly guided teams from the initial qualification stage through to closure and project delivery, all while ensuring predictability in business outcomes and delivering on our promises. Achieving business results of booking revenue and profitability by leading multi-million-dollar service deals across countries, expertly guiding teams from the initial qualification stage through to closure and project delivery, all while ensuring predictability in business outcomes and delivering on promises.