Amit Dutta

Develop and implement effective sales strategies to drive revenue growth. Lead, mentor, and manage the sales team to achieve individual and team targets. Set and monitor sales goals, KPIs, and performance metrics. Identify new business opportunities and expand the customer base. Establish and maintain strong relationships with key clients and partners. Pre opening of Hotel implementing strategy ,pricing, corporate tie and rate contracting .

Develops and implements business strategies for the hotel which are aligned with Brand's overall mission, vision, values and strategies * Achieves the hotel's profit, customer service and revenue goals by directing the operation of the hotel * Develops the annual business plan and capital budget in conjunction with the Controller and General Manager of Operations and assists in obtaining owner's approval

To focus the importance of Walk Ins, FIT & Online reservation among-st Team Members and oversee the same to maximize room revenue contribution. To discuss the Daily/Monthly budgeted figures among the team members and devise strategies for improvement. Monitoring FIT/Online bookings. Enlist more Travel Agents in our corporate list through Website/Internal / External sales Ensuring that each & every guest on check out fill up the guests comment cards ,which directly indicate the performance of all departments. Building and retaining the staff through the development program. Motivating the team through coaching and direction. Implementing Eco friendly values at work and have a audit for the same.

# Responsible for the entire front office departmant ,managing and implementing the process and standards . # Responsible for monthly budgeting and planning manpower budget . # Taking training of the team members to deliver high standards of service to meet guest satisfaction . # Responsible for the growth and development of the employees .

# Create environment that encourages empowerment # Assist Front Office Manager to conduct monthly communication meetings with all team members # Make and evaluate training functions # Take performance appraisals, counseling, coaching, training, disciplinary actions, etc # Delegate and supervise duties and responsibilities to Front Office staffs and ensure that work processes are followed according to the brand standards # Handle and accommodate all guest requests and complaints with professionalism and in accordance with brand standards # Ensure roster is done accurately and on time each week

# Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Guest Comment Card to draw an action plan # Recruitment and taking Performance Appraisal of the staff # Taking Front Desk training and oversee all the training activities within the department. # Handle all guest complaints or problems and take immediate action in case an incident # Record all important issues and situations on the 'Duty Manager Report' for General Manager Information # Maintain an awareness of sales opportunities in order to maximize revenue # Personally check all VIP arrival rooms and meets guest upon arrival